MuleSoft platform engineer for enterprise integration

Decskill; Lisboa; On-site; EUR 48,000 - 68,000; Full time

Job summary

Decskill is a growing IT consulting company with over 10 years in the market, offering services from Lisbon, Porto, and Madrid as part of the Astek Group. We seek a skilled MuleSoft Operations Engineer to join our team and support global clients in a dynamic, multicultural environment.

You will manage Level 3 MuleSoft operations, troubleshoot incidents, and contribute to continuous service improvements. Fluency in English is mandatory, and experience with OpenShift and Terraform is required.

Qualifications

• Bachelor's degree or equivalent in a relevant field.
• 5–7 years of MuleSoft platform management and operations experience.
• Strong expertise in MuleSoft Omni Gateway (Flex Gateway).
• Hands-on experience with Terraform and GitHub.
• Experience with OpenShift platform operations.
• Knowledge of OAuth, OpenID Connect and API security standards.
• Foundational knowledge of AWS and Microsoft Azure.
• Knowledge of Argo CD and CI/CD processes.
• Understanding of ITIL and IT Service Management practices.
• Excellent stakeholder engagement and communication skills.
• Ability to work autonomously and in cross-functional, international environments.
• Fluent English (C1+).

Responsibilities

• Provide Level 3 operational support for MuleSoft platforms.
• Analyze and resolve incidents within SLA timelines.
• Monitor platform capacity and performance for scalability.
• Perform advanced troubleshooting using logs and diagnostics.
• Conduct RCA and recommend corrective actions.
• Support deployment, release management and production changes.
• Manage service requests and daily operations.
• Develop automation scripts to optimize tasks.
• Assist with major incidents and business continuity.
• Create SOPs and knowledge articles.
• Identify recurring issues and opportunities for service improvement.
• Collaborate with internal teams and external providers.
• Provide on-call and occasional after-hours support.
• Facilitate knowledge transfer to support teams.

Skills

MuleSoft operations

Incident management

Root Cause Analysis

Stakeholder communication

English proficiency

ITIL processes

Troubleshooting

Education

Bachelor's degree in Computer Science, Engineering, Information Technology, Business Information Systems, or related field

Tools

MuleSoft Omni Gateway

Terraform

GitHub

OpenShift

Argo CD

CI/CD

Job description

Описание

We are growing. And we are looking for talented people. At Decskill, we believe that technological excellence is driven by human talent. We are an IT consulting company with more than 10 years of consolidated experience in the market, focused on building long-term relationships with both our clients and our people. Today, we are a community of over 800 professionals, working from Lisbon, Porto, and Madrid, contributing to impactful technology initiatives. As part of the Astek Group, we combine a strong local culture with a global presence, being active in around 23 countries across 4 continents.

Задачи

• Provide Level 3 operational support and maintenance for MuleSoft integration platforms, ensuring stability, availability and performance.
• Analyze and resolve incidents within defined SLA timelines, handling escalations from L2 support teams.
• Monitor platform capacity, performance and resource utilization to ensure scalability and operational efficiency.
• Perform advanced troubleshooting using logs, monitoring tools and system diagnostics.
• Conduct Root Cause Analysis (RCA) and recommend corrective and preventive actions.
• Support deployment, release management and production change activities.
• Manage service requests and day-to-day operational support activities.
• Develop and maintain automation scripts to optimize repetitive operational tasks.
• Support major incidents, service restoration and business continuity activities.
• Create and maintain operational documentation, Standard Operating Procedures (SOPs) and knowledge articles.
• Identify recurring issues, operational risks and opportunities for continuous service improvement.
• Monitor operational KPIs, service quality and compliance with ITIL processes and defined support procedures.
• Collaborate with internal teams and external service providers in an international, multicultural environment.
• Provide on-call and occasional out-of-hours support when required.
• Facilitate knowledge transfer and ensure effective handover of operational expertise to support teams.

Требования

• Bachelor's degree in Computer Science, Engineering, Information Technology, Business Information Systems, or a related field.
• 5-7 years of experience in MuleSoft platform management and operations (platform administration and support, not API development).
• Strong expertise in MuleSoft Omni Gateway (Flex Gateway).
• Hands-on experience with Terraform and GitHub.
• Experience with OpenShift platform operations.
• Knowledge of authentication and authorization mechanisms, including OAuth, OpenID Connect and API security standards.
• Foundational knowledge of AWS and Microsoft Azure.
• Knowledge of Argo CD and CI/CD processes.
• Understanding of ITIL processes and IT Service Management practices.
• Strong troubleshooting, incident management and Root Cause Analysis (RCA) skills.
• Excellent stakeholder engagement and communication skills, with the ability to translate complex technical information into clear and concise messages.
• Ability to work autonomously and collaboratively in cross-functional, international and multicultural environments.
• Fluent in English (C1+ - mandatory, both spoken and written).

Условия

• Long-term projects with national and international context
• Opportunities to grow technically and professionally
• A people-first culture, focused on transparency and trust
• Teams that value ownership, collaboration and stability