Integration Platform Engineer

act digital; Lisboa; Hybrid; EUR 70,000 - 110,000; Full time

Benefits offered by this job

Hybrid work model

International environment

Job summary

act digital is seeking an experienced Integration Platform Engineer to join an international and cross-functional technical environment, focusing on Level 3 platform operations and support for MuleSoft environments.

The role will contribute to platform stability, availability, performance and continuous improvement, with a strong focus on troubleshooting, incident resolution and automation.

Qualifications

• 5–7 years of MuleSoft platform management and operations
• Experience with MuleSoft Omni/Flex Gateway
• Terraform, GitHub, OpenShift experience
• API security and authentication mechanisms (OAuth/OpenID)
• Foundational knowledge of AWS and Azure
• Familiar with ITIL processes

Responsibilities

• Provide L3 operational support and maintenance for MuleSoft platforms
• Investigate and resolve incidents and escalations from L2 within SLAs
• Troubleshoot platform issues using logs and monitoring tools
• Perform initial Root Cause Analysis and recommend corrective actions
• Monitor capacity, performance, availability and resource utilization
• Support deployments, releases and production changes
• Develop automation scripts for repetitive operational activities
• Create and maintain SOPs and knowledge articles
• Identify recurring issues and contribute to continuous service improvement
• Collaborate with internal and external technical teams in an international environment
• Provide occasional on-call or after-hours support

Skills

MuleSoft platform management

Troubleshooting

Communication & stakeholder management

English proficiency (C1)

Education

Degree in Computer Science or related field

Tools

Terraform

GitHub

OpenShift

AWS

Azure

OAuth/OpenID

Job description

We are looking for an experienced Integration Platform Engineer to join an international and cross-functional technical environment, focusing on Level 3 platform operations and support for MuleSoft environments.

The role will contribute to platform stability, availability, performance and continuous improvement, with a strong focus on troubleshooting, incident resolution and automation.

Lisbon, Portugal

Hybrid: 2 days/week at the office

Key Responsibilities:

• Provide L3 operational support and maintenance for MuleSoft platforms.
• Investigate and resolve incidents and escalations from L2 teams within defined SLAs.
• Troubleshoot platform issues using logs, monitoring tools and system diagnostics.
• Perform initial Root Cause Analysis (RCA) and recommend corrective actions.
• Monitor and manage platform capacity, performance, availability and resource utilization.
• Support deployments, releases and production changes.
• Develop automation scripts for repetitive operational activities.
• Support major incidents and service restoration activities.
• Create and maintain operational documentation, SOPs and knowledge articles.
• Identify recurring issues and contribute to continuous service improvement.
• Monitor operational KPIs and service quality.
• Collaborate with internal and external technical teams in an international environment.
• Provide occasional on-call or after-hours support when required.

Required Expertise:

• 5–7 years of experience with MuleSoft platform management and operations, rather than API development.
• Strong experience with MuleSoft Omni/Flex Gateway.
• Terraform.
• GitHub.
• OpenShift.
• API security and authentication mechanisms, including OAuth and OpenID.
• Foundational knowledge of AWS and Azure.
• Good understanding of ITIL processes.
• Strong troubleshooting and problem-solving capabilities.
• Strong communication and stakeholder management skills in multicultural environments.
• English proficiency at C1 level.
• Degree in Computer Science or a related field.

Nice to Have:

• XML, XSD, WSDL, WS-*, Java and JSON.
• Network fundamentals, including firewalls, load balancers and Virtual IPs.