Microsoft IT Support – Italian Speaker in Athens

Mercier Consultancy Md; Viseu; Vor Ort; EUR 20.000 - 27.000; Vollzeit

Benefits dieser Stelle

Relocation package

IT training

Health insurance

Career progression

Athens office

Zusammenfassung

Mercier Consultancy Group is seeking an Italian-speaking Customer Service Agent for Microsoft in Athens, Greece. You will deliver high-level technical support for Microsoft software and services, communicating with Italian-speaking enterprise and consumer clients.

The role includes seamless collaboration with IT teams, adherence to SLAs, and participation in comprehensive IT training. Relocation assistance and a competitive benefits package are provided.

Qualifikationen

• Native or fluent Italian (spoken and written) is essential.
• Strong affinity for technology and IT industry.
• Exceptional communication and customer-centric mindset.
• Ability to thrive in an international, multicultural environment.

Aufgaben

• Provide high-level technical assistance for Microsoft software and services.
• Resolve complex IT inquiries via telephone, email, and live chat.
• Maintain detailed documentation of issues and troubleshooting steps in CRM.
• Collaborate with cross-functional IT teams to resolve product concerns.
• Adhere to SLAs within the fast-paced IT sector.
• Stay updated on Microsoft releases and cloud trends.

Kenntnisse

Fluent Italian

Technical support

Customer service

Tools

CRM systems

Jobbeschreibung

Mercier Consultancy Group is seeking an Italian-speaking Customer Service Agent for Microsoft in Athens, Greece. You will deliver high-level technical support for Microsoft software and services, communicating with Italian-speaking enterprise and consumer clients.

The role includes seamless collaboration with IT teams, adherence to SLAs, and participation in comprehensive IT training. Relocation assistance and a competitive benefits package are provided.