Italian-Speaking Customer Support Agent | Greece Relocation

Mercier Consultancy MD; Portugal; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Salary

13th/14th salary

Performance bonus

Relocation package

Training programs

Health insurance

Career growth

Job summary

Mercier Consultancy Group is seeking an Italian-speaking Customer Service Agent for Zenith in Greece. The role offers a premium lifestyle, relocation assistance, and opportunities within an international network.

The ideal candidate will be fluent in Italian, have strong communication skills, and be comfortable working in a fast-paced environment. English proficiency is required for inter-department collaboration, with potential for career growth within the group.

Qualifications

• Italian native or fluent with excellent written and spoken skills.
• EU passport valid for work in Greece.
• English proficiency for inter-department collaboration.
• Experience in customer support is helpful but not required.

Responsibilities

• Deliver exceptional customer support to Zenith users with a premium experience.
• Maintain expertise on products and services to provide accurate technical assistance.
• Handle inbound inquiries by phone, email and live chat per quality standards.
• Document interactions and feedback in the CRM for service improvements.
• Collaborate with internal teams to resolve complex customer issues.
• Identify opportunities to improve service and quality.
• Contribute to a positive team environment while meeting targets.

Skills

Italian fluency

English proficiency

Communication

Job description

Mercier Consultancy Group is seeking an Italian-speaking Customer Service Agent for Zenith in Greece. The role offers a premium lifestyle, relocation assistance, and opportunities within an international network.

The ideal candidate will be fluent in Italian, have strong communication skills, and be comfortable working in a fast-paced environment. English proficiency is required for inter-department collaboration, with potential for career growth within the group.