Member Relations Operator

discoverylandco; Comporta; Presencial; EUR 18 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical Insurance

Meal Allowance

Staff Restaurant

Staff Events

Accommodation if not local

Development Programs

Global Career Opportunities

Competitive Salary

Resumo da oferta

Costaterra Golf & Ocean Club in Comporta, Portugal, part of DLC – Discovery Land Company, seeks a Member Relations Operator to serve as the main communications point for our private golf club community.

You will manage radio updates, respond to member messages, coordinate requests with staff, and uphold confidentiality while delivering warm, personalized service.

Qualificações

• High school diploma or equivalent required.
• Hospitality or customer-service training is a plus.
• Experience in member services, hospitality, dispatch, or operations coordination preferred.
• Excellent communication and multitasking in a fast-paced environment.
• Comfortable using radio systems, WhatsApp, and basic computer tools.

Responsabilidades

• Manage incoming communications from internal teams via radio and respond to member and staff WhatsApp messages.
• Prioritize and coordinate requests based on urgency and impact.
• Act as the club’s central communication hub to relay information quickly and accurately.
• Dispatch support to internal teams and escalate urgent matters.
• Log, track, and follow up on all communications to ensure timely resolution.
• Maintain a calm, service-oriented approach and protect member privacy.

Conhecimentos

Communication skills

Multitasking

Professionalism

Formação académica

High school diploma or equivalent

Ferramentas

Radio systems

WhatsApp

Basic computer tools

Descrição da oferta de emprego

Who are we?

Costaterra Golf & Ocean Club is part of DLC – Discovery Land Company (DLC). DLC is known for developing luxury residential communities and resorts.

Costaterra is a private members only residential community in Comporta – Portugal. It combines luxury living with top-tier hospitality, offering incredible dining, a world‑class golf course, spa services, outdoor pursuits, and immersive local experiences.

We’re looking for a Member Relations Operator to join our team! In this role, you’ll act as the main communication point for our private golf club community—managing radio updates from internal teams and responding to member messages and calls. You’ll help keep daily operations running smoothly while delivering warm, personalized service.

What you will do?

• Manage incoming communication from internal teams via radio, and respond to member and staff WhatsApp messages professionally and promptly.
• Prioritize and coordinate requests based on urgency, member impact, and operational needs.
• Act as the club’s central communication hub, ensuring information is relayed quickly and accurately.
• Dispatch support to internal teams, elevate urgent matters, and follow established procedures.
• Log, track, and follow up on all communications to ensure timely resolution.
• Maintain a calm, service‑oriented approach during busy or time‑sensitive situations.
• Protect member privacy and always uphold confidentiality.

What are we looking for?

• High school diploma or equivalent; hospitality or customer‑service training is a plus.
• Experience in member services, hospitality, dispatch, or operations coordination preferred.
• Excellent communication skills and the ability to multitask in a fast‑paced environment.
• Comfortable using radio systems, WhatsApp, and basic computer tools.
• Strong organization, judgment, attention to detail, and professionalism.
• Calm, proactive, service‑oriented, and able to work both independently and as part of a team.

What do we offer?

Work-Family Culture, Global Career Opportunities, Competitive Salarys, Development Programs, Medical Insurance, Meal Allowance, Staff Restaurant, Staff Events and Staff accommodation if you are not local.

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