Marketing Ops Manager

Darkroom Studios, Llc; Lisboa; Remote; EUR 40,000 - 60,000; Full time

Job summary

Darkroom Studios, Llc is seeking a Marketing Operations Manager to oversee publishing, production tracking, and measurement across two brands, Darkroom and Shadow. The role ensures timely, accurate deliveries across platforms, manages CRM hygiene in HubSpot, and builds dashboards to show results.

Remote role with hiring in Brazil, Portugal or Spain; team operates in EST. English is the working language. 3+ years in marketing operations and strong QA are essential.

Qualifications

• 3+ years as a hands-on marketing operations generalist.
• Experience with publishing, production tracking and reporting.
• HubSpot administration experience with properties, workflows and dashboards.

Responsibilities

• Publish every approved piece across LinkedIn, Instagram, TikTok, X and YouTube.
• Publish podcast episodes to platforms and YouTube; share clips across channels.
• Prepare a run-of-show for launches; manage the schedule and embargoes.
• Manage community comments, DMs and mentions in brand voice; escalate issues.
• Track awards calendar; organize materials and entries for recognition.
• Oversee production tracking & QA; ensure copy/assets/tracking are correct.
• Maintain HubSpot hygiene: deduplication, lead sources, UTMs, clean data.
• Produce weekly and monthly marketing reports explaining movement.
• Keep scheduling, project and asset tools organized; automate with AI.

Skills

Publishing

Production tracking

Reporting

HubSpot usage

Social platforms

QA eye

Dashboard creation

AI tooling

Tools

HubSpot

Claude

ChatGPT

Job description

We’re looking for a marketing operations manager to run how our marketing ships and how we measure it, for two brands:

Darkroom, our growth marketing agency, and

Shadow, our AI commerce platform. Ad Age recently described us as "if Omnicom was rebuilt on AI." We publish across LinkedIn, Instagram, TikTok, X, YouTube and a weekly podcast, and every piece has to go out on time, look right and be tracked. This is the role that makes a busy content team reliable. You take what the team has approved and get it live on the right channel at the right time, answer the people who respond, keep our CRM clean, and show us what all of it produced. You don't plan content or write briefs;
you make sure the plan happens and that we can see the result. This is a remote role, hiring in Brazil, Portugal or Spain only, working with a team in the EST Time Zone, and all business is conducted 100% in English.

What you'll own

Publishing:

Every approved piece scheduled and published across our channels for both brands: LinkedIn, Instagram, TikTok, X and YouTube. Adapt posts for each platform and ship routine announcements.

Podcast:

Publish every episode to podcast platforms and YouTube, and get its clips out across our channels.

Launches:

A run-of-show for every launch: what goes live where and when, sequenced across accounts, embargoes respected, everything checked live.

Community Management:

Comments, DMs and mentions across our channels, answered quickly and in our voice. Sensitive questions escalated;
recurring themes passedback to the team.

Awards & Competitions:

The awards calendar: deadlines, materials and entries, so our best work gets entered and recognized.

Production Tracking & QA:

One intake for requests, a delivery schedule everyone can see, and a final check of copy, assets, links and tracking before anything goes live.

HubSpot Hygiene:

Clean data, accurate lead sources and UTMs, deduplication and working workflows.

One trusted view of inbound leads by source, channel and content, so we know what is working.

Reporting:

Weekly and monthly marketing reports that explain what moved and why.

Systems:

Our scheduling, project and asset tools kept organized, and repeatable steps automated with AI.

You should apply if this sounds like you

3+ years as a hands‑on marketing operations generalist: publishing, production tracking and reporting.

You have administered HubSpot: properties, workflows, deduplication, lead source and UTM tracking, dashboards.

You know each social platform well and can answer a comment or DM in a brand’s voice.

You have a sharp QA eye. The wrong link, tag or claim never ships on your watch.

You build dashboards people trust and can explain what moved and why.

You are calm under volume and keep many dates moving at once without dropping one.

You already work with Claude, ChatGPT, or similar daily and use them to automate real work.

No hands‑on HubSpot or CRM admin experience.

Never owned a publishing calendar across several channels.

Equal Opportunity Statement

Darkroom is an equal opportunity workplace—we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.