Mainframe App Support Engineer - Hybrid Global Team

KLx; Portugal; Híbrido; EUR 45 000 - 60 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health Insurance

Hybrid work model

Parking upon request

Free beverages and fruits

International environment

Resumo da oferta

KLx, the Portuguese subsidiary of Crédit Agricole S.A., is seeking an Application Support Engineer for the Mainframe team in Lisbon. You will ensure operational stability, performance, and availability of mainframe environments, collaborating with internal teams and Crédit Agricole Group partners.

Key duties include Level 2 support for z/OS systems, batch scheduling with TWS and Control‑M, incident response, and deployment involvement. Fluency in English is required; French is a plus.

Qualificações

• Strong expertise in z/OS system monitoring and batch processing.
• Proficiency in JCL, ISPF, SDSF, TSO.
• Familiarity with CICS, DB2, IMS, VSAM.
• Experience with Control-M, TWS, CFT/Connect Express.
• Basic knowledge of DB2 (SQL, display commands, log analysis).
• Comfortable with Linux/Windows terminal commands and scripting.
• Exposure to ITSM tools (ServiceNow) and monitoring platforms (Dynatrace).
• Understanding of ITIL v4 and Agile methodologies.
• Experience with EGEN or similar automation tools.
• Rigor, team spirit, and strong communication skills.
• Proactive mindset and ability to upscale issues effectively.
• Strong reporting capabilities.
• Fluent in English; French is a strong plus.

Responsabilidades

• Provide Level 2 support for z/OS systems and batch applications.
• Define, schedule, and execute batch jobs using TWS and Control‑M.
• Monitor real‑time job execution and respond to incidents (abends, SLA breaches, dependency issues).
• Launch and control production jobs (z/OS and Control‑M).
• Perform incident recovery and job restarts.
• Manage system resources (disk space, JES queues, GDG, datasets).
• Oversee and troubleshoot file transfers.
• Provide technical support to application teams.
• Optimize batch chains and reduce processing times.
• Participate in production deployments and change management.
• Handle scheduled and ad‑hoc interventions outside business hours.

Descrição da oferta de emprego

KLx, the Portuguese subsidiary of Crédit Agricole S.A., is seeking an Application Support Engineer for the Mainframe team in Lisbon. You will ensure operational stability, performance, and availability of mainframe environments, collaborating with internal teams and Crédit Agricole Group partners.

Key duties include Level 2 support for z/OS systems, batch scheduling with TWS and Control‑M, incident response, and deployment involvement. Fluency in English is required; French is a plus.