Lead Application Support Engineer - Batch & Ops (Hybrid)

KLx; Portugal; Híbrido; EUR 45 000 - 65 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Bonuses

Flex benefits

Health insurance

Hybrid work

Location near Tagus River

EV parking

Coffee & fruits

Training

International environment

People-focused

Resumo da oferta

KLx, the Portuguese subsidiary of Crédit Agricole S.A., seeks an Application Support Team Leader to reinforce Finance/Risk and Compliance domains. You will ensure operability, reliability, and performance of RUN OPEN environments while driving batch scheduling excellence and incident management.

You will collaborate with KLx development squads and Project Managers in a hybrid model based in Lisbon, supporting production operations and continuous improvement initiatives.

Qualificações

• Solid technical experience in IT Operations / Application Support within complex and high-availability environments.
• Proficiency with Unix/Linux and Windows administration, terminal usage, and shell scripting (bash).
• Experience with Control-M for batch scheduling and supervision.
• Familiar with CFT / Connect Express for file transfers and incident handling.
• Knowledge of Cloud platforms (AWS, GCP) and automation tools (Terraform, Ansible).
• Comfortable with Dynatrace and ServiceNow; ITSM practices.
• Strong troubleshooting, reporting, and communication abilities.
• Leadership mindset: coordination, decision-making, and support to team members.
• Proficient in French: B1/B2 and English: B2.

Responsabilidades

• RUN & Operational Excellence: Maintain operability of applications, update CMDB, document obsolescence and vulnerabilities.
• Provide Level 2 support and ensure MCO across the perimeter.
• Define, plan, and execute batch jobs.
• Monitor real-time processing and handle incidents (abends, dependencies, SLA breaches).
• Manage production resources (disk space, queues, catalogs).
• Perform incident recovery and optimize Control-M chains.
• Daily Production Operations: Run and control Open & Control-M workflows.
• Manage file transfers and related incidents (CFT / Connect Express).
• Trigger or perform interventions on production resources.
• Support application teams on technical topics.
• Improve batch chains and reduce processing times.
• Participate in deployments, changes, and planned off-hours interventions.
• Documentation & Reporting: Maintain operating procedures and runbooks.
• Produce availability, performance, and quality reports.
• Coordination & Integration: Act as technical integrator with Project Managers / ScrumOps.

Conhecimentos

Unix/Linux

Windows Administration

Shell scripting

Java deployments

Control-M

CFT/Connect Express

Cloud platforms

Terraform

Ansible

Dynatrace

ServiceNow

ITSM

French (B1/B2)

English (B2)

Ferramentas

Tomcat

Apache

JBoss

WAR/EAR/JAR handling

Descrição da oferta de emprego

KLx, the Portuguese subsidiary of Crédit Agricole S.A., seeks an Application Support Team Leader to reinforce Finance/Risk and Compliance domains. You will ensure operability, reliability, and performance of RUN OPEN environments while driving batch scheduling excellence and incident management.

You will collaborate with KLx development squads and Project Managers in a hybrid model based in Lisbon, supporting production operations and continuous improvement initiatives.