Luxury Store Team Leader & Client Experience Coach

PRADA; Lisboa; Presencial; EUR 32 000 - 52 000; Tempo integral

Resumo da oferta

Prada Group seeks a Team Manager for its Lisbon store to drive sales, nurture and coach the team, and ensure an exceptional client experience. You will lead, train, and develop staff, uphold Prada standards, and partner with leadership to achieve store goals.

The role focuses on staff growth, client relations, and collaborative operations across CRM, clienteling, and merchandising to maximize performance and brand promise.

Qualificações

• Experience in managing a retail team of sales associates.
• Proven ability to coach staff to achieve KPI targets.
• Strong client-focused approach and exceptional service skills.

Responsabilidades

• Lead and develop store team to reach goals.
• Drive KPI targets through coaching and performance reviews.
• Deliver exceptional client experience through clienteling and storytelling.
• Participate in identifying and onboarding talents.
• Enhance CRM/clienteling initiatives across steps.
• Collaborate on visual merchandising and stockroom organization.

Conhecimentos

Team leadership

Sales optimization

Clienteling

Training & coaching

Descrição da oferta de emprego

Prada Group seeks a Team Manager for its Lisbon store to drive sales, nurture and coach the team, and ensure an exceptional client experience. You will lead, train, and develop staff, uphold Prada standards, and partner with leadership to achieve store goals.

The role focuses on staff growth, client relations, and collaborative operations across CRM, clienteling, and merchandising to maximize performance and brand promise.