Brand Experience Team Lead

Prada; Lisboa; Presencial; EUR 40 000 - 70 000; Tempo integral

Resumo da oferta

Prada Lisboa is seeking a Team Manager to lead, train, and develop the store team, driving sales excellence while delivering an exceptional client experience. You will model Prada's values, coach frontline advisors, and partner with Retail Trainers to implement development plans.

You will optimize floor management, nurture client relationships through CRM and clienteling, recruit new talent with the Store Manager, and uphold product care and corporate guidelines to maximize business outcomes.

Responsabilidades

• Leadership and growth: Take ownership of guiding, nurturing, and developing your team to their fullest potential while inspiring a culture of excellence, teamwork, and growth
• Performance Excellence: Drive your team to exceed KPI targets while contributing to the overall success of the store (setting goals and managing individual performances)
• Performance Conversations: Collaborate with the Store Manager/Director to conduct regular performance discussions, analyze results, and create actionable plans.
• Feedback and Development: Motivate and support your team with consistent feedback and coaching, ensuring a seamless client experience by identifying individual development needs and partnering with Retail Trainers to tailor development plans
• Client Centric & Product Training: Train your team on all aspects concerning Client Journey, clienteling, storytelling and product knowledge to allow them to meet and exceed business goals
• Talent Acquisition: Participating in identifying, recruiting and onboarding talents in collaboration with the Store Manager
• Positive Work Environment: Lead by example by creating a positive and harmonious work environment, ensuring cooperation within the team and between store leadership
• Optimized Sales Floor Management: Ensure that business opportunities are maximized through efficient sales floor management, maintaining a visible and consistent presence for your team
• Client Experience: Lead and inspire your team to deliver a superior client experience, adhering to all Client Journey principles to foster long-term client relationships
• CRM and Clienteling: Contribute to enhancing store performance through CRM and clienteling led initiative (training Client Advisors across all clienteling steps including data collection, client outreach, private appointments, re-purchases, VIC engagement and retention)
• Client Base Expansion: Proactively identify opportunities to engage with new clients (prospects) to expand the store's client base
• After Sales: Ensure to provide to clients a unique experience including the after sale process that is an additional service the company provides to maintain items longevity and quality throughout the years. Having clients in the store is always an opportunity increase loyalty and maximize business opportunities.
• Product Care & Respect of Corporate Guidelines: Exemplary Product Care: Lead by example, ensuring that the team operates with the highest level of care and respect for the product
• Policy Adherence: Ensure strict compliance with all policies and procedures, providing support to the team in daily operational tasks
• Category Performance: Performance Monitoring: Monitoring the performance of assigned categories, actively proposing action plans to achieve targets
• Collaborative Feedback: Collaborate with Retail Merchandising teams, offering effective feedback on products, stock situations, and specific requests to drive business growth
• Visual Merchandising: Collaborate with the Visual Merchandising team to maximize category potential while ensuring the store's image adheres to established guidelines
• Stockroom Organization: Collaborate with Operations team to ensure BOH structure and layout is always structured to maximizes efficiency and selling opportunities
• These activities are intended to be illustrative and not exhaustive.

Descrição da oferta de emprego

Prada Lisboa is seeking a Team Manager to lead, train, and develop the store team, driving sales excellence while delivering an exceptional client experience. You will model Prada's values, coach frontline advisors, and partner with Retail Trainers to implement development plans.

You will optimize floor management, nurture client relationships through CRM and clienteling, recruit new talent with the Store Manager, and uphold product care and corporate guidelines to maximize business outcomes.