Loyalty Programs Lead — Trade & Guest (Remote Europe)

aquaexpeditionshr; Lisboa; Presencial; EUR 60 000 - 95 000; Tempo parcial

Resumo da oferta

Aqua Expeditions is seeking a dynamic Loyalty Manager (Contractor) based in Europe to lead Trade and Guest Loyalty Programs across our luxury travel network. You will drive repeat sales, coordinate with Sales, Reservations, CRM and technical partners, and design engagement strategies to maximize loyalty and revenue.

The role requires 5+ years in marketing or CRM, strong analytics, and experience with Zoho or Salesforce.

Qualificações

• 5+ years of experience in marketing, loyalty, or CRM, ideally within travel, hospitality, or luxury industries.
• Strong expertise in loyalty program management and loyalty strategies.
• Proven success in driving repeat sales through engagement, personalization, and relationship-building.
• Experience with CRM platforms (e.g., Zoho, Salesforce) and email marketing platforms.
• Outstanding communication skills and ability to engage stakeholders at all levels.
• Strong project management skills with ability to manage multiple initiatives across global teams.
• Excellent analytical and reporting skills with a data-driven mindset.

Responsabilidades

• Lead the Trade Loyalty Program, ensuring partner support, rewards management, and platform enhancements with Sales, Reservations, CRM and tech teams.
• Develop and execute engagement strategies to boost partner activation and performance, driving repeat sales and loyalty.
• Oversee the Guest Loyalty Program with Marketing, Sales, Reservations, Operations and CRM to drive personalized engagement.
• Implement data-driven campaigns to foster repeat bookings and maximize guest satisfaction through rewards and benefits.
• Collaborate with Marketing to optimize guest communications and drive revenue growth.
• Monitor loyalty campaign performance and report findings, recommending adjustments based on data insights.

Conhecimentos

Marketing

Loyalty management

CRM

Sales optimization

Data analytics

Project management

Stakeholder management

Zoho CRM

Salesforce

Email marketing

Ferramentas

Zoho CRM

Salesforce

Email marketing tools

Descrição da oferta de emprego

Aqua Expeditions is seeking a dynamic Loyalty Manager (Contractor) based in Europe to lead Trade and Guest Loyalty Programs across our luxury travel network. You will drive repeat sales, coordinate with Sales, Reservations, CRM and technical partners, and design engagement strategies to maximize loyalty and revenue.

The role requires 5+ years in marketing or CRM, strong analytics, and experience with Zoho or Salesforce.