Logistics Operations Support Specialist

FedEx; Lisboa; On-site; EUR 13,000 - 19,000; Full time

Benefits offered by this job

Training to get you started and on‑the

Tuition Assistance Program

Employee Assistance Program

Reduced-rate shipping

Great career opportunities

Job summary

FedEx is looking for Operations Support Agents in Lisbon to ensure urgent packages reach the right place on time and to handle customer calls about collection requests and delivery inquiries.

You will enter data into our in-house tracking system, collaborate with the team and management, and adhere to FedEx processes and regulatory requirements. A fast-paced environment with strict timelines is expected, along with strong communication and time-management skills.

Qualifications

• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment with strict timelines.
• Excellent time management and attention to detail.

Responsibilities

• Ensuring that customers' urgent packages get to the right place, on time.
• Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries.
• Checking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery.
• Entering data into our in-house tracking system.
• Running clear and effective communication and collaboration with the team, your manager, and other operations stations.
• Adhering to FedEx processes, procedures and controls, and regulatory requirements.

Skills

Good communication

Time management

Attention to detail

Job description

FedEx is looking for Operations Support Agents in Lisbon to ensure urgent packages reach the right place on time and to handle customer calls about collection requests and delivery inquiries.

You will enter data into our in-house tracking system, collaborate with the team and management, and adhere to FedEx processes and regulatory requirements. A fast-paced environment with strict timelines is expected, along with strong communication and time-management skills.