Hybrid Lisbon: Time-Sensitive Logistics Ops Specialist

Airspace; Lisboa; Híbrido; EUR 36 000 - 65 000; Tempo integral

Resumo da oferta

Airspace in Lisbon, Portugal, is seeking an entry-level Operations Associate to set up time-sensitive orders and provide proactive updates to customers as orders move from start to finish.

You will coordinate with drivers and air carriers, verify pickups, track flights, and handle inquiries in a dynamic, hybrid environment in Lisbon. This role offers growth opportunities within a fast-growing logistics platform.

Qualificações

• Ability to work hybrid on-site in Lisbon, Portugal.

Responsabilidades

• Set up new orders by adhering to standard work practices and client-specific SOP instructions.
• Rapidly move between critical tasks and work all orders within the respective view.
• Verify that drivers have picked up or recovered the correct piece(s).
• Accurately confirming flight departures by use of AWB tracking.
• Follow all process and communication standards within our various team outlets.
• Stay up to date on all announcements and training involving new system features and process changes.
• Follow customer delay notification preferences in providing timely updates.
• Offer an alternative solution in order to meet or beat required delivery times.
• Update, manage, and/or change airway bills using training.
• Source driver coverage for any segment of an order.
• Apply training and tenured knowledge to find out of the box solutions to issues.
• Follow escalation procedures and guidance provided by senior team members to assist in issue resolution.
• Timely acknowledgment and action of all email, phone and text requests.
• Meet minimum metric expectations for phone availability and acceptance.
• Identify and resolve issues surfaced through inbound phone calls, text messages, and email.

Descrição da oferta de emprego

Airspace in Lisbon, Portugal, is seeking an entry-level Operations Associate to set up time-sensitive orders and provide proactive updates to customers as orders move from start to finish.

You will coordinate with drivers and air carriers, verify pickups, track flights, and handle inquiries in a dynamic, hybrid environment in Lisbon. This role offers growth opportunities within a fast-growing logistics platform.