Global Customer Care Specialist

FedEx Group; Lisboa; Híbrido; EUR 21 000 - 27 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Training on the job

Tuition assistance

Employee assistance program

Employee shipping discounts

Career opportunities

Resumo da oferta

FedEx is excited to invite you to join our Premier Customer Care team in Lisbon. You will be the first point of contact for our large customers, delivering proactive support by phone, chat, and email, and building loyalty through outstanding service.

You will guide customers on FedEx services, resolve issues, and collaborate with internal teams to create lasting solutions. We value flexible, international-minded professionals who thrive in a fast-paced, global environment and are eager to

Qualificações

• Experience in customer service roles, selling is a plus.
• Excellent communication skills.
• Strong computer literacy and multitasking across screens.
• Commercial awareness and problem-solving mindset.
• Positive, confident and empathetic attitude.

Responsabilidades

• Be the first point of contact for large customers, building loyalty and trust.
• Provide accurate information and guidance via voice, chat, or email.
• Advise customers on how to use FedEx services and tools.
• Help resolve service-related issues and identify long-term solutions.
• Enter information into systems accurately and produce standard reports.
• Identify opportunities to grow business with customers.
• Collaborate with other FedEx teams to ensure outstanding experiences.

Conhecimentos

Customer service

Communication skills

Computer literacy

Problem solving

Positive attitude

Empathy

Adaptability

International teamwork

Descrição da oferta de emprego

FedEx is excited to invite you to join our Premier Customer Care team in Lisbon. You will be the first point of contact for our large customers, delivering proactive support by phone, chat, and email, and building loyalty through outstanding service.

You will guide customers on FedEx services, resolve issues, and collaborate with internal teams to create lasting solutions. We value flexible, international-minded professionals who thrive in a fast-paced, global environment and are eager to