Operations Support Agent: Fast-Paced Logistics & Customer Care

FedEx Express México; Portugal; On-site; EUR 21,000 - 32,000; Full time

Benefits offered by this job

Attractive compensation package

Training & on-the-job learning

Tuition Assistance Program

Employee Assistance Program

Employee reduced-rate shipping

Great career opportunities

Job summary

PTJ Fedex Express Portugal, Unip., Lda in Portugal is seeking an Operations Support Agent to join our team. You will play a key role in ensuring timely handling of shipments, assisting customers, and coordinating with internal teams to resolve issues.

This role requires clear communication, the ability to work in a fast-paced environment with tight timelines, and strong time-management. We offer training, development resources, and an attractive compensation package as part of FedEx's global

Qualifications

• Clear communication and social skills.
• Ability to work in a fast-paced environment with tight timelines.
• Ability to manage own time effectively with attention to detail.

Responsibilities

• Ensuring that customers' urgent packages get to the right place, on time
• Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries
• Checking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery
• Entering data into our in-house tracking system
• Running clear and effective communication and collaboration with the team, your manager, and other operations stations
• Adhering to FedEx processes, procedures and controls, and regulatory requirements

Skills

Communication skills

Fast-paced work

Time management

Job description

PTJ Fedex Express Portugal, Unip., Lda in Portugal is seeking an Operations Support Agent to join our team. You will play a key role in ensuring timely handling of shipments, assisting customers, and coordinating with internal teams to resolve issues.

This role requires clear communication, the ability to work in a fast-paced environment with tight timelines, and strong time-management. We offer training, development resources, and an attractive compensation package as part of FedEx's global