the job requirements we need experience and it is not considered as a condition

UrbanForm Developments; Lisboa; Sur place; EUR 10 000 - 12 000; Plein temps

Résumé du poste

UrbanForm Developments in Lisbon is seeking a technically skilled Technical Support Specialist to join our team. You will provide support via phone, email or in-person, diagnose hardware and software issues, install and configure systems, and collaborate with colleagues to resolve complex problems.

You will document all customer interactions and stay up-to-date on industry trends and best practices. Requires at least 2 years in tech support and strong communication; Portuguese fluency preferred.

Qualifications

• Requirements include at least 2 years in technical support or related field.
• Strong knowledge of computer systems, hardware components, and software applications.
• Excellent written and verbal communication skills and ability to explain technical concepts to non-technical users.
• Experience working in a fast-paced environment with multiple priorities.

Responsabilités

• Provide technical support to customers via phone, email, or in-person.
• Diagnose and resolve hardware and software issues.
• Install and configure computer systems and software.
• Collaborate with team members to troubleshoot complex problems.
• Document all customer interactions and resolutions in our system.
• Stay up-to-date on industry trends, technologies, and best practices.

Connaissances

Technical support

Customer service

Communication

Problem solving

Portuguese fluency

Formation

Bachelor's degree in Computer Science

A+ or Network+ certification

Description du poste

Computer Support Specialists vacancy in Lisbon Portugal

We are seeking a highly skilled Technical Support Specialist to join our team in Lisbon. In this role, you will provide technical assistance and support to our customers, troubleshooting issues with computer systems and software. The ideal candidate will have excellent communication skills, strong problem-solving abilities, and a passion for providing exceptional customer service.

Responsibilities

• Provide technical support to customers via phone, email, or in-person
• Diagnose and resolve hardware and software issues
• Install and configure computer systems and software
• Collaborate with other team members to identify and troubleshoot complex problems
• Document all customer interactions and resolutions in our system
• Stay up-to-date on industry trends, technologies, and best practices

Requirements

• Minimum of 2 years experience in technical support or a related field
• Strong knowledge of computer systems, hardware components, and software applications
• Excellent communication skills, both written and verbal
• Ability to explain technical concepts to non-technical individuals
• Strong problem-solving skills with the ability to think critically under pressure
• Experience working in a fast-paced environment with multiple priorities

Preferred Qualifications

• Bachelor's degree in Computer Science or related field
• Certifications such as A+ or Network+
• Experience supporting remote users
• Fluency in Portuguese

Salary: 1100$ per month

Location: Lisbon, Portugal

At our company, we value diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, disability or age.