Lisbon Tech Support Specialist - Help Users Thrive

BaseForce; Lisboa; Presencial; EUR 16 000 - 19 000; Tempo integral

Resumo da oferta

BaseForce in Lisbon is seeking a Technical Support Specialist to provide technical assistance to clients and customers. You will troubleshoot hardware and software issues, guide system usage, and ensure customer satisfaction.

Responsibilities include responding to inquiries via phone, email or chat, diagnosing issues, and escalating complex problems when needed. Strong communication and problem-solving skills are essential in a fast-paced environment.

Qualificações

• Bachelor's degree in Computer Science or related field preferred.
• Proven work experience as a Technical Support Specialist or similar role.
• Knowledge of computer systems, hardware, software, networks, and troubleshooting techniques.
• Excellent communication skills with the ability to explain complex technical concepts in simple terms.
• Customer-focused attitude with strong problem-solving skills.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.

Responsabilidades

• Respond to customer inquiries and requests for technical assistance via phone, email, or chat.
• Diagnose and resolve hardware and software issues in a timely manner.
• Provide guidance on system usage, installation, and configuration.
• Escalate complex issues to the appropriate team or department for resolution.
• Keep detailed records of customer interactions and resolutions in our database.
• Collaborate with other team members to improve processes and procedures.
• Stay updated on new technologies, products, and services to better assist customers.

Conhecimentos

Technical troubleshooting

Customer service

Communication skills

Multitasking

Formação académica

Bachelor's degree in Computer Science or related field

Ferramentas

Windows OS

Networking basics

CRM software

Descrição da oferta de emprego

BaseForce in Lisbon is seeking a Technical Support Specialist to provide technical assistance to clients and customers. You will troubleshoot hardware and software issues, guide system usage, and ensure customer satisfaction.

Responsibilities include responding to inquiries via phone, email or chat, diagnosing issues, and escalating complex problems when needed. Strong communication and problem-solving skills are essential in a fast-paced environment.