Lisbon On-Site Customer Support - Medical Devices (Full-Time)

Cross Border Talents; Lisboa; On-site; EUR 19,000 - 28,000; Full time

Job summary

Cross Border Talents in Lisbon is seeking a Customer Support Specialist for an international project in the medical-device industry. You will assist customers with product and order inquiries, coordinate shipment-related requests and ensure proper documentation is recorded.

You will communicate with multiple stakeholders and handle inquiries professionally, keeping records accurate and following established procedures.

Qualifications

• Clear and professional communication skills.
• Good attention to detail and accuracy when handling documentation.
• Ability to coordinate requests and manage multiple inquiries.
• Previous customer service, administrative or healthcare-related experience is an advantage.
• A valid Portuguese residence permit and legal authorisation to work in Portugal are required.

Responsibilities

• Respond to customer inquiries by phone and email.
• Assist with orders, product shipments and delivery coordination.
• Handle documentation and information related to patients and payers.
• Keep records accurate and follow established procedures.

Skills

Clear communication

Attention to detail

Coordination skills

Customer service experience

Work permit Portugal

Job description

Cross Border Talents in Lisbon is seeking a Customer Support Specialist for an international project in the medical-device industry. You will assist customers with product and order inquiries, coordinate shipment-related requests and ensure proper documentation is recorded.

You will communicate with multiple stakeholders and handle inquiries professionally, keeping records accurate and following established procedures.