Customer Support Specialist – Medical Device Industry

Cross Border Talents; Lisboa; On-site; EUR 23,000 - 32,000; Full time

Job summary

Cross Border Talents in Lisbon is seeking a Customer Support Specialist for an international medical-device project. You will assist customers with product and order inquiries, coordinate shipments, and ensure precise documentation while communicating with diverse stakeholders.

This on-site, full-time role operates on a rotation schedule; exact shifts are discussed during recruitment. Candidates should have clear communication, attention to detail, and the ability to manage multiple inquiries;

Qualifications

• Clear and professional communication skills.
• Attention to detail and accuracy when handling documentation.
• Ability to coordinate requests and manage multiple inquiries.
• Experience in customer service, administrative or healthcare-related experience is an advantage.

Responsibilities

• Respond to customer inquiries by phone and email.
• Assist with orders, product shipments and delivery coordination.
• Handle documentation and information related to patients and payers.
• Keep records accurate and follow established procedures.

Skills

Communication

Attention to detail

Coordination

Customer service

Job description

Customer Support Specialist – Medical Device Industry | Lisbon

About the role

Cross Border Talents is recruiting Customer Support Specialists for an international project in the medical-device industry in Lisbon. The role involves supporting customers with product and order inquiries, coordinating shipment-related requests and handling relevant documentation. You will communicate with different stakeholders and make sure each inquiry is recorded accurately and handled professionally.

Key responsibilities

• Respond to customer inquiries by phone and email.
• Assist with orders, product shipments and delivery coordination.
• Handle documentation and information related to patients and payers.
• Keep records accurate and follow established procedures.

Requirements

• Clear and professional communication skills.
• Good attention to detail and accuracy when handling documentation.
• Ability to coordinate requests and manage multiple inquiries.
• Previous customer service, administrative or healthcare-related experience is an advantage.
• A valid Portuguese residence permit and legal authorisation to work in Portugal are required.

Work conditions

• Location: Lisbon, Portugal.
• On-site, full-time opportunity.
• The project operates with a rotational schedule; specific shift details are shared during recruitment.