Lisbon Hybrid: Spanish Sales Program Specialist

3502 Servicios Internacionales De Atencion Al Cliente, Limitada; Lisboa; Hybrid; EUR 24,000 - 36,000; Full time

Job summary

Genpact in Lisbon is seeking a Sales Program Specialist - Process Associate (Spanish) to support scalable sales programs for SMB advertisers. You will help drive revenue, guide advertiser needs, and ensure efficient program execution.

The role combines sales, digital marketing knowledge, and client support, with a hybrid work setup in Lisbon. You will collaborate with cross-functional teams, participate in training, and strive for high customer satisfaction.

Qualifications

• Experience in digital marketing, eCommerce, or digital ad sales is preferred.
• Strong ability to support customers and manage advertiser accounts.
• Familiarity with social media and CRM systems is beneficial.

Responsibilities

• Support scalable sales programs across advertisers and drive ROI.
• Act as a contact for agencies and advertisers, providing consultative guidance.
• Communicate effectively across channels including chat, email, and calls.
• Gather advertiser needs and apply product knowledge to client requests.
• Ensure timely task completion and maintain quality standards.
• Train and pass required client trainings and maintain language requirements.
• Collaborate with cross-functional teams to improve processes.

Skills

Customer support

CRM systems

Digital marketing knowledge

Sales experience

B2B/B2C sales

Communication skills

Education

Bachelor's degree or equivalent

Tools

CRM platforms

Social media monitoring tools

Job description

Genpact in Lisbon is seeking a Sales Program Specialist - Process Associate (Spanish) to support scalable sales programs for SMB advertisers. You will help drive revenue, guide advertiser needs, and ensure efficient program execution.

The role combines sales, digital marketing knowledge, and client support, with a hybrid work setup in Lisbon. You will collaborate with cross-functional teams, participate in training, and strive for high customer satisfaction.