Junior Sales Program Specialist - Spanish or Dutch in Lisbon!

Genpact; Lisboa; Hybrid; EUR 35,000 - 55,000; Full time

Benefits offered by this job

Hybrid working model

Lead AI-powered transformation

Training programs

Job summary

Genpact Ltd. in Lisbon is hiring a Sales Program Specialist to support scalable sales programs for advertisers and help drive revenue and product adoption.

You will provide consultative support across agencies and advertisers, handle inquiries via chat, email, and phone, and collaborate with cross-functional teams to address customer needs in a fast-paced environment. The role requires strong sales and account management skills, digital marketing know-how, and fluency in Spanish or Dutch.

Qualifications

• Spanish or Dutch C1 proficiency.
• Experience or certification in digital marketing or eCommerce.
• Comfortable using CRM systems over the phone.

Responsibilities

• Provide consultative support on agencies and advertisers accounts.
• Drive advertiser communications and resolve technical issues.
• Educate advertisers on product usage and troubleshoot complex cases.
• Meet turnaround times and quality standards.

Skills

Spanish or Dutch C1

Digital marketing experience

CRM experience

B2B/B2C sales

Education

Digital marketing certification

Tools

CRM systems

Job description

Ready to turn bold ideas into real-world impact?

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.

Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Our Sales team is responsible for delivering programs and processes that drive growth in our segment of advertisers. As a Sales Program Specialist, you will support innovative scalable sales programs across a diverse set of customers, focusing on driving revenue and product adoption. You will play a critical role in providing a variety of services that address our advertiser needs, and in helping to identify opportunities to scale projects and drive ROI across the SMB long tail. Success in this position requires a passion for supporting clients, strong analytical skills, a focus on processes and operations and the ability to thrive in a fast paced, team-focused environment. The ideal candidate will have strong sales and account management skills, digital marketing/advertising expertise, and experience working with SMBs and agency partners.

Responsibilities:

• become and remain knowledgeable and passionate about leading social media products and community standards;
• have strong interpersonal skills, verbal and written communication skills;
• provide support through a variety of channels, including online chat, emails, instant messaging and phone calls;
• collect advertiser requirements, provide guidance on best practices and apply technology and product knowledge to address advertiser’s business needs;
• act as a point of contact to provide consultative support on agencies and advertisers accounts;
• drive advertiser communications and technical issue resolution, aiming to achieve high level of customer satisfaction;
• educate advertisers on product usage, troubleshoot and resolve complex cases;
• complete the required tasks within the agreed turnaround times and standards of quality;
• have good language requirements
• complete and pass all required training provided by the client;

Qualifications:

• Spanish or Dutch C1
• experience or a relevant industry certification in digital marketing, or eCommerce, or B2B/B2C sales, or digital ad sales, or related field;
• comfortable over the phone and navigating CRM systems;
• ability to provide exceptional customer support;
• have strong understanding of social media;

Job Location:

Hybrid from Linda-a-Velha Lisbon

Spanish team works in LATAM schedule - 15:00-00:00.

What can we offer?

• Stable job offer – employment contract
• Flexible hybrid working model
• Various trainings (initiating, soft skills)
• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands‑on experience, mentorship, and world‑class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem‑solvers who push boundaries every day
• Thrive in a values‑driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

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