AI-Driven Sales Programs Specialist

Genpact EMEA; Lisboa; Presencial; EUR 35 000 - 48 000; Tempo integral

Resumo da oferta

Genpact in Lisbon is hiring a Sales Program Specialist to support scalable sales programs for advertisers and SMBs. You will help drive revenue growth, ensure product adoption, and coordinate cross-functional efforts with account teams and partners.

You’ll engage across channels, analyze advertiser needs, and apply digital marketing know-how to optimize campaigns and ROI. A fast-paced, collaborative environment awaits in the tech-driven Genpact AI space.

Qualificações

• Experience or certification in digital marketing, eCommerce, B2B/B2C sales, or digital ad sales.
• Comfortable on the phone and navigating CRM systems.
• Ability to provide exceptional customer support.
• Strong understanding of social media platforms.

Responsabilidades

• Become knowledgeable about leading social media products and community standards.
• Provide support via chat, email, messaging and phone.
• Collect advertiser requirements and apply product knowledge to address business needs.
• Act as a consultative contact for agencies and advertisers accounts.
• Drive advertiser communications and resolve technical issues to ensure satisfaction.
• Educate advertisers on product usage and troubleshoot complex cases.
• Complete tasks within agreed turnaround times and quality standards.
• Complete required client training.

Conhecimentos

Digital marketing

Sales

CRM

Account management

Customer service

Formação académica

Bachelor's degree or equivalent

Ferramentas

CRM systems

Descrição da oferta de emprego

Genpact in Lisbon is hiring a Sales Program Specialist to support scalable sales programs for advertisers and SMBs. You will help drive revenue growth, ensure product adoption, and coordinate cross-functional efforts with account teams and partners.

You’ll engage across channels, analyze advertiser needs, and apply digital marketing know-how to optimize campaigns and ROI. A fast-paced, collaborative environment awaits in the tech-driven Genpact AI space.