Ai-Powered Sales Programs Specialist

Euro Staffs; Viseu; Híbrido; EUR 30 000 - 42 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Private medical package

Meal vouchers

Wellness programs

Resumo da oferta

Genpact is hiring for a Sales Program Specialist – Process Associate – English – Hybrid in Lisbon. The role supports strategic sales programs for advertisers, providing consultative guidance, multi-channel support, and CRM-based coordination.

A solid background in digital marketing or ad sales helps deliver measurable outcomes for global enterprises. Join a team delivering AI-driven growth initiatives, with opportunities for career development, language training, and a diverse, multicultural

Qualificações

• Experience in digital marketing, eCommerce, or B2B/B2C sales.
• Familiarity with social media products and advertiser programs.
• Comfortable navigating CRM systems and providing consultative support.

Responsabilidades

• Become knowledgeable about leading social media products and community standards.
• Provide omnichannel support via chat, email, and phone.
• Gather advertiser requirements and advise on best practices.
• Act as a point of contact for agencies and advertisers to address needs.
• Drive communications and resolve issues to ensure customer satisfaction.
• Educate advertisers on product usage and troubleshoot complex cases.

Conhecimentos

Interpersonal skills

Verbal & written communication

CRM systems

Customer support

English proficiency

Social media knowledge

Digital marketing

Sales targets

Formação académica

Bachelor's degree

Equivalent diploma

Ferramentas

CRM systems

Descrição da oferta de emprego

Associate - S&M - Customer SuccessReady to turn bold ideas into real-world impact? At Genpact, we don't just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we're at the forefront of it. Genpact's AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale.

Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies' most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes.

With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world's leading enterprises. Get to know us at genpact.Com and on LinkedIn, YouTube, X, and Facebook. Job Description -Inviting applications for the role of the Sales Program Specialist – Process Associate – English – Hybrid Lisbon!

Our Strategic Sales team is responsible for delivering on programs and processes that drive growth in our segment of advertisers. As a Strategic Sales Specialist you will support innovative scalable sales programs across a diverse set of customers, focusing on driving revenue and product adoption.

Responsibilities:

• become and remain knowledgeable and passionate about leading social media products and community standards;
• Have strong interpersonal skills, verbal and written communication skills;
• Provide support through a variety of channels, including online chat, emails, instant messaging and phone calls;
• Collect advertiserrequirements, provide guidance on best practices and apply technology and product knowledge to address advertiser's business needs;
• Act as a point of contact to provide consultative support on agencies and advertisers accounts;
• Drive advertiser communications and technical issue resolution, aiming to achieve high level of customer satisfaction;
• Educate advertisers on product usage, troubleshoot and resolve complex cases;
• Complete the required tasks within the agreed turnaround times and standards of quality;
• Have good languagerequirementscomplete and pass all required training provided by the client;
• Minimum Qualifications:experience in relevant industry certification in digital marketing, or eCommerce, or B2B/B2C sales, or digital ad sales, or related field;
• Comfortable over the phone and navigating CRM systems;
• Ability to provideexceptional customer support;
• Have strong understanding of social media;
• Preferred Qualifications:preferably have experience working with social media monitoring;
• Preferably have strong IT knowledge;
• Preferably have achievedeither a college degree or an equivalent diploma, or studying towards achieving one;
• Preferably have experience working with small and medium-sized businesses;
• Preferably have demonstrated success in driving revenue growth and exceeding sales targets;
• o preferably havestrong understanding of social media marketing, online advertising sales, campaign management, and customer service;
• Preferably have completed sales or marketing certifications in digital marketing, social media marketing, etcWhat can we offer?

What can we offer?

• Attractive salary;
• Stable job offers - employment contract
• Work in a multicultural and diverse environment with employees from over 30 countries
• Genpact supports language courses, professional training and great career development opportunities
• Free access to our award-winning learning platform
• Benefits such as Private Medical Package, Meal Vouchers or Access to wellness programs

Why join Genpact?

• Qualifications -Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business AnalyticsCertifications -Certified Implementation Specialist - Customer Service Management - ServiceNowServiceNow, Customer Experience Certification (COPC) - COPC Inc. COPC Inc., Salesforce Certified Business Analyst - SalesforceSalesforceRequired Skills -Business Development, Commercial Sales, Contract Management, Customer Experience (CX), Customer Relationship Management (CRM), Customer Service, Sales Forecasting, Sales Performance Management (SPM), Sales SupportLanguageEnglish (Required)Language Proficiency -Advanced - C1Additional Job Location -Job TypeRegularMaster Skill List -S&M - Customer SuccessRemote Type -HybridWork Shift -Standard (Portugal)Why join Genpact?
• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progressCome join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let's build tomorrow together.
• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progressCome join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let's build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way.