Lisbon Digital Ads Product Specialist (On-Site)

Concentrix Portugal; Lisboa; Presencial; EUR 24 000 - 36 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Welcome bonus

Central location Lisbon

Referral bonus

Paid training

Career development

Resumo da oferta

Concentrix Portugal in Lisbon is seeking a Technical Support Digital Ads specialist to support our client advertising products across email and chat channels. This on-site role focuses on resolving end-to-end product issues and driving customer satisfaction while collaborating with internal Product Operations and Eng groups.

You will receive full paid training, a 2000€ welcome bonus, and opportunities for career development as you contribute to service improvements and knowledge sharing across

Qualificações

• Fluent in Spanish (C1) and English (B2).
• Degree in Marketing or a related field.
• Experience in Digital Marketing and paid campaign management (mandatory).
• Experience in a Contact Centre or advertising tech service program.

Responsabilidades

• Troubleshoot and resolve end-to-end product and customer issues for client ads via email and chat.
• Collaborate with Product Operations & Eng groups to resolve queries.
• Maintain high customer satisfaction with updates across touchpoints.
• Ensure service levels across channels and improve productivity and resolution times.
• Educate advertisers on product features and common issue types with in-house specialists.

Conhecimentos

Spanish (C1)

English (B2)

Team player

Independent worker

Formação académica

Bachelor's degree in Marketing or related field

Ferramentas

Social media platforms

Advertising tech products

Digital marketing tools

Descrição da oferta de emprego

Concentrix Portugal in Lisbon is seeking a Technical Support Digital Ads specialist to support our client advertising products across email and chat channels. This on-site role focuses on resolving end-to-end product issues and driving customer satisfaction while collaborating with internal Product Operations and Eng groups.

You will receive full paid training, a 2000€ welcome bonus, and opportunities for career development as you contribute to service improvements and knowledge sharing across