Lisbon: Bilingual Polish & English E‑Commerce CSR

Cross Border Talents; Lisboa; On-site; EUR 24,000 - 32,000; Full time

Job summary

Cross Border Talents in Lisbon is seeking a Polish and English-speaking Customer Service Representative for an e-commerce platform. This on-site role requires flexibility with rotating shifts and a 24/7 operation, based in Lisbon, Portugal.

You will handle inbound and outbound calls, resolve issues from buyers, sellers, customers, and creators, review orders, and escalate complex cases following internal procedures. Fluency in Polish and English is required to deliver high-quality support.

Qualifications

• Fluency in Polish and English.
• Excellent verbal and written communication.
• Empathy and a solution‑oriented mindset.
• Ability to handle a high volume of customer contacts.

Responsibilities

• Support users via inbound and outbound calls.
• Investigate and resolve issues raised by buyers, sellers, customers, and creators.
• Review order details and delivery status.
• Handle inquiries within established response times and quality standards.
• Escalate complex cases per internal procedures.
• Maintain a professional, empathetic, and solution-oriented approach.

Skills

Polish fluency

English fluency

Customer service

Communication

Empathy

Problem solving

High-volume handling

Flexibility

Job description

Cross Border Talents in Lisbon is seeking a Polish and English-speaking Customer Service Representative for an e-commerce platform. This on-site role requires flexibility with rotating shifts and a 24/7 operation, based in Lisbon, Portugal.

You will handle inbound and outbound calls, resolve issues from buyers, sellers, customers, and creators, review orders, and escalate complex cases following internal procedures. Fluency in Polish and English is required to deliver high-quality support.