Lisbon-Based Dutch & Flemish Tech Support Team Lead
The Lemon Consulting
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Resumo da oferta
The Lemon Consulting in Lisbon, Portugal, is seeking a Dutch/Flemish-speaking Team Leader to join an international project based in Lisbon. You will lead a team of Technical Support Advisors, driving performance and service excellence.
You will coach individuals, monitor KPIs, manage escalations, and collaborate with Operations, Quality and Training teams to continuously improve. This role offers a competitive salary, onboarding, ongoing training, and career development in a dynamic,
Qualificações
- Minimum 2 years of experience as a Team Leader in a Technical Support environment.
- Native or fluent Dutch/Flemish (C1/C2) with good English.
- Strong leadership, coaching and people management skills.
Responsabilidades
- Lead, coach and develop a team of Technical Support Advisors.
- Monitor performance, KPIs and quality targets.
- Conduct regular one-on-one meetings, coaching sessions and reviews.
- Support the team with complex technical escalations.
- Collaborate with Operations, Quality and Training teams to drive improvement.
- Foster a positive, customer-focused, high-performing environment.
Conhecimentos
Descrição da oferta de emprego
The Lemon Consulting in Lisbon, Portugal, is seeking a Dutch/Flemish-speaking Team Leader to join an international project based in Lisbon. You will lead a team of Technical Support Advisors, driving performance and service excellence.
You will coach individuals, monitor KPIs, manage escalations, and collaborate with Operations, Quality and Training teams to continuously improve. This role offers a competitive salary, onboarding, ongoing training, and career development in a dynamic,
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