Dutch-Speaking Customer Support Specialist

The Lemon Consulting; Lisboa; Presencial; EUR 13 000 - 18 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Base salary

On-site in Lisbon

Growth opportunities

Collaborative global team

Employee discounts

Resumo da oferta

The Lemon Consulting in Lisbon, Portugal is seeking a Customer Service Representative to handle inquiries across phone, email, live chat and social media on site. This fixed-term position (6 months) offers potential extension or a permanent contract, with a base salary.

You will document case details, escalate issues when needed, collaborate with teams, and prioritize a personal queue of tickets while following company procedures.

Qualificações

• Dutch language fluency at C2 level (spoken and written).
• English fluency at least B2 level.
• Strong verbal and written communication across channels.
• Ability to follow standard customer service procedures.

Responsabilidades

• Handle customer interactions across phone, email, live chat, and social media.
• Provide clear, accurate information following company policies.
• Assist with general questions, product or service details, and basic technical support.
• Document case details in the systems and manage a personal queue of tickets.
• Escalate complex issues to appropriate teams and ensure proper case closure.
• Collaborate with colleagues and technical teams to resolve concerns.
• Offer feedback to improve service processes and share knowledge.

Conhecimentos

Dutch (C2)

English (B2)

Communication skills

Customer service principles

Technical troubleshooting

CRM software

Descrição da oferta de emprego

The Lemon Consulting in Lisbon, Portugal is seeking a Customer Service Representative to handle inquiries across phone, email, live chat and social media on site. This fixed-term position (6 months) offers potential extension or a permanent contract, with a base salary.

You will document case details, escalate issues when needed, collaborate with teams, and prioritize a personal queue of tickets while following company procedures.