Dutch-Speaking Tech Support Specialist - Onsite Lisbon

The lemon Consulting; Lisboa; Presencial; EUR 11 000 - 13 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Welcome bonus

Meal allowance

Exclusive travel perks and discounts

Resumo da oferta

The lemon Consulting seeks a Technical Customer Support professional to join our Lisbon team on-site. The role covers handling customer inquiries across channels, providing accurate information, and delivering basic technical assistance.

The position is 6 months fixed-term with potential extension or permanent contract. Fluency in Dutch and English (B2) is required, with strong communication skills and the ability to follow procedures.

Qualificações

• Dutch fluency (native/fluent) and English at least B2.
• Strong verbal and written communication across channels.
• Basic understanding of customer service principles and procedures.
• Ability to troubleshoot common issues with guidance.
• Willingness to learn new software and technologies.
• Organized, detail-oriented, able to manage multiple tasks.

Responsabilidades

• Handle customer interactions across phone, email, live chat, and social channels.
• Provide clear, policy-based information to inquiries and product/service details.
• Assist with general questions and basic technical support.
• Document case details accurately in internal systems.
• Escalate complex issues to appropriate internal teams or higher-level support.
• Collaborate with colleagues and technical teams to resolve concerns and close cases.
• Manage a personal queue of service tickets and prioritize tasks.
• Offer feedback to improve service processes and share knowledge.

Conhecimentos

Dutch fluency

English B2

Clear communication

Customer service basics

Technical troubleshooting

Adaptability

Teamwork

Multitasking

Learning new software

Organized

Ferramentas

CRM systems

Ticketing systems

Descrição da oferta de emprego

The lemon Consulting seeks a Technical Customer Support professional to join our Lisbon team on-site. The role covers handling customer inquiries across channels, providing accurate information, and delivering basic technical assistance.

The position is 6 months fixed-term with potential extension or permanent contract. Fluency in Dutch and English (B2) is required, with strong communication skills and the ability to follow procedures.