L2 Core Systems Engineer - Incident Resolution & Automation

growwithstow; Viseu; On-site; EUR 36,000 - 54,000; Full time

Job summary

stow, based in Ovar, Portugal, seeks an L2 Core Systems Support Engineer to restore services quickly, resolve incidents, and reduce repeat issues. The role covers core infrastructure services and requires ITIL knowledge and professional English communication.

Ideal candidate has an IT degree and 3–5 years of infrastructure experience, collaborating with L1/L3 teams and external partners to maintain system stability and enable continuous improvement.

Qualifications

• ITIL knowledge required.
• Professional English communication.
• 3–5 years of infrastructure experience.
• Bachelor's degree in IT or related field.

Responsibilities

• Restore services quickly and efficiently during incidents.
• Resolve incidents with root cause analysis and preventive actions.
• Collaborate with L1/L3 teams and external partners to ensure system stability.
• Support continuous improvement of core infrastructure services.

Skills

ITIL knowledge

English communication

Education

IT degree

Job description

stow, located in Ovar, Portugal, is seeking an L2 Core Systems Support Engineer to restore services quickly, resolve incidents, and reduce repeat issues. The role covers core infrastructure services, collaboration with L1/L3 teams, and external partners to maintain system stability and enable continuous improvement. The ideal candidate has a IT degree, 3–5 years of infrastructure experience, ITIL knowledge, and professional English communication.

L2 Core Systems Engineer - Incident Resolution & Automation Ovar, Portuguese Republic, PT