L2 Core Systems Engineer - Incident Resolution & Automation

growwithstow

Ovar

Remote

EUR 32,000 - 52,000

Full time

9 hours ago

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Job summary

stow, located in Ovar, Portugal, is seeking an L2 Core Systems Support Engineer to restore services quickly, resolve incidents, and reduce repeat issues. The role covers core infrastructure services, collaboration with L1/L3 teams, and external partners to maintain system stability and enable continuous improvement.

The ideal candidate has a IT degree, 3–5 years of infrastructure experience, ITIL knowledge, and professional English communication.

Qualifications

Bachelor’s degree in IT or equivalent experience.
ITIL Foundation (preferred) or demonstrable experience with ITIL-based processes.
Professional English communication.

Responsibilities

Resolve incidents escalated from L1 and execute standard service requests.
Perform structured troubleshooting, document timelines, logs, actions, and workarounds.
Handle identity/access requests and follow security policies.
Execute low-risk changes with validation and rollback readiness.
Monitor health/capacity, manage alerts, participate in major incidents.
Escalate unresolved incidents to L3 with clear context and recommendations.
Coordinate with vendors/hosting partners and keep stakeholders informed.
Support patching, backups, recovery, and propose automation.
Maintain knowledge articles/runbooks and share learnings with L1.