L1 IT Support Engineer | Alpha Pilar S.L. | Covilha, Portugal

Alpha Pilar S.L.; Covilhã; On-site; EUR 18,000 - 26,000; Full time

Job summary

Alpha Pilar S.L. in Covilha, Portugal, seeks an L1 IT Support Engineer with hands-on experience in hardware troubleshooting, basic networking, and end-user support.

This on-site role focuses on maintaining uptime, resolving incidents, and delivering reliable IT services to our client during an upcoming project. You will handle on-site hardware diagnostics, ticket triage, user assistance, and basic network configuration, with opportunities for growth within a global IT services organization.

Qualifications

• Bachelor’s degree in Computer Science, IT, Software Engineering, or related technical discipline.
• 1–3 years of progressive professional IT support or hardware troubleshooting experience.
• Strong knowledge of computer hardware, Windows/macOS and office software.

Responsibilities

• Provide on-site L1 IT support and end-user assistance.
• Diagnose and repair workstation hardware, peripherals, printers, and mobile devices.
• Configure basic networking, Ethernet, Wi‑Fi, LAN, IP settings.
• Manage user accounts, password resets, software installations, and OS patches.
• Respond to helpdesk tickets, log incidents, track lifecycles, resolve issues promptly.
• Escalate complex problems to senior engineers for resolution.
• Maintain accurate IT asset logs and troubleshooting runbooks.
• Coordinate with cross-functional teams and client stakeholders.

Skills

IT support

Hardware troubleshooting

Basic networking

Windows/macOS

English fluency

On-site presence

Independent work

Education

Bachelor's degree in related field

Tools

Active Directory

Office 365

Remote support tools

Job description

Position Summary:

Alpha Pilar S.L. is actively seeking an experienced, reliable, and motivated L1 IT Support Engineer with practical professional experience in IT support, hardware troubleshooting, and basic networking to join our upcoming on-site IT project team in Covilha, Portugal. In this critical support engineering role, you will be responsible for delivering reliable technical support, troubleshooting computer hardware, diagnosing basic network connectivity issues, and ensuring seamless IT operations for our client. You will leverage your strong communication skills, professional attitude, and independent problem‑solving abilities to deliver uncompromised system uptime, rapid incident resolution, and operational excellence. This opportunity offers competitive compensation, executive technical visibility, and exceptional career growth prospects within a premier global IT services and digital infrastructure enterprise.

Detailed Job Description:

As an L1 IT Support Engineer supporting Alpha Pilar S.L. in Covilha, Portugal, you will take full operational, tactical, and technical ownership of on-site IT support, hardware diagnostics, helpdesk ticket triage, and user assistance. Your day-to-day responsibilities include providing on-site technical support and troubleshooting across workstation hardware, peripherals, operating systems, and basic networking components, responding promptly to end-user support requests, configuring local area network connectivity, maintaining accurate IT asset logs and ticket records, coordinating with senior IT infrastructure engineers for escalated issues, and ensuring strict adherence to client service level agreements. You will utilize your proactive troubleshooting and analytical problem‑solving skills to resolve complex technical anomalies under strict project delivery schedules. Ensuring strict compliance with the English proficiency requirement, professional attitude, and Covilha on-site presence.

Key Responsibilities:

• Provide reliable, customer‑centric on‑site L1 IT support, desktop troubleshooting, and end‑user technical assistance.
• Diagnose, troubleshoot, and repair computer hardware, laptops, peripherals, printers, and mobile devices.
• Support basic networking configuration, Ethernet connectivity, Wi‑Fi setup, LAN troubleshooting, and IP settings.
• Administer user accounts, password resets, software installations, and operating system patch updates.
• Respond to helpdesk tickets, log incidents accurately, track issue lifecycles, and ensure timely resolution.
• Escalate complex software, server, or advanced network failures to senior engineering and systems administration teams.
• Maintain meticulous documentation of IT support requests, hardware inventories, and troubleshooting runbooks.
• Coordinate seamlessly with cross‑functional project teams, client stakeholders, and technical leads.

Required Qualifications & Skills:

• Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related technical discipline.
• Minimum of 1 to 3 years of progressive professional experience in IT support, technical helpdesk, or hardware troubleshooting.
• Strong, demonstrable practical knowledge of computer hardware architecture, Windows/macOS operating systems, and office software.
• Foundational understanding of networking concepts, TCP/IP, DNS, DHCP, routers, switches, and wireless LANs.
• Exceptional analytical, troubleshooting, debugging, and problem‑solving capabilities in fast‑paced operational environments.
• Excellent written and verbal English communication skills with strong customer service and interpersonal abilities (Portuguese is an advantage).
• Strong professional attitude, reliability, and the proven ability to work independently with minimal supervision.
• Mandatory legal work eligibility and physical availability for full‑time on‑site operations in Covilha, Portugal.

Nice‑to‑Have‑Skills:

• Professional IT certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or Cisco CCNA.
• Prior professional working experience in managed service providers (MSPs), on‑site corporate IT support, or enterprise helpdesks.
• Hands‑on familiarity with Active Directory user management, Office 365 administration, and remote support tools.
• Conversational or working proficiency in Portuguese language for local vendor and client coordination.

Application Information:

• Recruiter: Alpha Pilar S.L. Recruitment Division
• Contact Name: Usman Ahmad (CEO at Alpha Pilar & Network Engineer)
• Email: `[e-mail]`
• Phone:
• Company Website: https://www.alphapilarltd.com
• Salary/Rate: Market Competitive / Enterprise IT Services Package
• Deadline: Open until filled (Urgent Covilha On‑Site Project Opening)
• Notice Period: Immediate to 30 Days Preferred
• Contract Duration: Permanent / Full‑Time On‑Site Project Engagement (Covilha, Portugal)

Recruitment Pro Tip:

When applying for this L1 IT Support Engineer position at Alpha Pilar, ensure your resume explicitly highlights your hardware troubleshooting and basic networking portfolio, confirms your English proficiency, and verifies your availability for on‑site work in Covilha, Portugal.