Computer Support Specialist

GulfSea Services; Almada; Hybrid; EUR 14,000 - 19,000; Full time

Benefits offered by this job

Flexible work schedule

Career growth opportunities

Remote work option

Job summary

GulfSea Services is seeking a Computer Support Specialist to provide technical support and troubleshoot computer systems, software, and hardware. The role emphasizes timely solutions and collaboration with the IT team.

Based in Almada, the position offers remote work options and a pathway for career growth within a rapidly expanding company.

Qualifications

• Experience providing technical support for computer systems, software, and hardware.
• Ability to diagnose problems remotely or in person using diagnostic tools.
• Bachelor's degree in Computer Science or related field preferred.

Responsibilities

• Provide technical support via phone, email, or in person to employees experiencing issues.
• Troubleshoot hardware, software, and network problems and determine solutions.
• Install and configure hardware, software, and peripherals as needed.
• Maintain records of support requests and resolutions.
• Collaborate with IT team on upgrades and new technologies.
• Train employees on basic computer functions and company software.
• Stay up-to-date with industry trends to improve systems.

Skills

Technical support

Customer focus

Remote diagnostics

Clear communication

Problem solving

Education

Bachelor's degree in Computer Science

Tools

Active Directory

Microsoft Office

Windows OS

Job description

Computer Support Specialists vacancy in Almada Portugal

Computer Support Specialist

As a Computer Support Specialist in our fast-paced and dynamic company, you will be responsible for providing technical support and troubleshooting for computer systems, software, and hardware. Your main goal will be to ensure the smooth functioning of our computer systems and networks, as well as provide timely and effective solutions to any issues that may arise.

Key Responsibilities

• Provide technical support via phone, email, or in person to employees experiencing computer system issues
• Troubleshoot hardware, software, and network problems and determine appropriate solutions
• Install and configure computer hardware, software, and peripherals as needed
• Maintain accurate records of all technical support requests and resolutions
• Collaborate with other IT team members to implement system upgrades or new technology initiatives
• Train employees on basic computer functions and usage of company-specific software
• Stay up-to-date with industry trends and advancements in technology to continuously improve our systems

Requirements

• Proven experience as a Computer Support Specialist or similar role
• Knowledge of computer systems, networks, hardware, software applications and protocols
• Ability to diagnose problems remotely or in person using diagnostic tools
• Excellent communication skills with the ability to explain technical concepts in simple terms
• Strong problem-solving skills with a customer-oriented approach
• Experience with Active Directory, Microsoft Office Suite, Windows operating systems
• Bachelor's degree in Computer Science or related field preferred

Benefits

• Competitive salary of 1700$ per month
• Flexible work schedule
• Opportunity for career growth within a rapidly expanding company
• Supportive team environment

Location

This position is based in Almada but we are open to applicants from other locations who are willing to relocate. We also offer opportunities for remote work.

Note: This is a contract job. Applicants must have their own visa/work permit.