Junior Sales Operations Analyst: CRM & Process Champion

UNIT4 NV; Lisboa; Hybrid; EUR 22,000 - 29,000; Full time

Job summary

UNIT4 NV in Lisbon is looking for a Junior Sales Operations Analyst to support the Opportunity Management lifecycle and improve data hygiene in the CRM. The role requires weekly in-office presence and close collaboration with the Global Sales Operations team to keep deals moving and forecast accurate.

You will become a super user for sales tools, assist onboarding for new Sales joiners, monitor pipeline health and contribute to process improvements across regions; this is a key support function

Qualifications

• Experience with CRM tools and data management.
• Familiarity with pipeline hygiene and sales processes.
• Ability to train and onboard new Sales members.

Responsibilities

• Be a super user for sales tools and answer how-to questions for CRM opportunities, accounts and data to help sales progress quickly and efficiently.
• Onboard new Sales joining the team to reduce ramp-up time.
• Identify best practices and sales process improvements and document them for easy access by the Sales community.
• Identify and remove sales process blockers to streamline workflows and allow more time with customers.
• Monitor Dynamics opportunity hygiene so signed deals can move to Closed Won and then to Booked by Finance.
• Identify data quality issues and manage processes to ensure CRM data cleanliness for accounts and contacts.
• Monitor and report pipeline health with KPIs in collaboration with Business Operations and Sales management.
• Prepare and ensure timely win celebration emails to share insights across the organization.
• Identify sales knowledge gaps and liaise with Sales Enablement for training.
• Provide backup across the regional sales ops team when colleagues are out of office.
• Maintain the Opportunity Management playbook and library with the latest docs and checklists.
• Be SME for 1-2 key projects/topics and coordinate with owners to ensure successful land.

Skills

CRM knowledge

Opportunity management

Data quality

Stakeholder communication

Process improvement

Training support

Tools

Microsoft Dynamics 365

CRM systems

Job description

UNIT4 NV in Lisbon is looking for a Junior Sales Operations Analyst to support the Opportunity Management lifecycle and improve data hygiene in the CRM. The role requires weekly in-office presence and close collaboration with the Global Sales Operations team to keep deals moving and forecast accurate.

You will become a super user for sales tools, assist onboarding for new Sales joiners, monitor pipeline health and contribute to process improvements across regions; this is a key support function