Junior Delivery Manager

Neotalent Conclusion; Lisboa; Teletrabalho; EUR 28 000 - 42 000; Tempo integral

Resumo da oferta

Neotalent Conclusion is seeking a Junior Delivery Manager to join our international teams. You will ensure IT service quality, continuity, and consistency by leading Incident, Problem, Change, and Request Management across multiple products and stakeholders.

You will monitor performance, drive actions when SLAs are at risk, manage major escalations, and contribute to operating models for new products transitioning into BAU operations.

Qualificações

• Experience in ITSM processes (Incident, Problem, Change, Request).
• Knowledge of ITIL best practices and service governance principles.
• Strong analytical skills and ability to produce operational reports.

Responsabilidades

• Lead and govern Incident, Problem, Change and Request Management activities across products and stakeholders.
• Monitor service performance against SLAs and drive corrective actions when needed.
• Manage escalations from users, business units and senior management with clear communication.
• Contribute to Target Operating Models for new products transitioning to BAU operations.

Conhecimentos

IT Service Management

ITIL knowledge

SLA monitoring

Stakeholder communication

English & French fluency

Descrição da oferta de emprego

Neotalent Conclusion is one of the leading Iberian specialists providing services in Information Technology and Engineering services. As part of the Netherlands-based organization Conclusion, which has an ecosystem of over 25 companies and 3,600 employees, we are focused on increasing the technological capacity of our clients and the digital transformation of their application ecosystems.

We are talent specialists, attracting the best people and combining them with the needs of the most ambitious projects, at the right time. Our success comes from our investments in innovation, our focus on results, and, above all, the guarantee that our people will have happy and rewarding careers.

With over 25 years of solid experience, Neotalent Conclusion has established its presence in key locations, including Lisbon, Porto, and Madrid. The company currently has more than 950 professionals in the different areas in which it operates.

Neotalent, the responsive people.

Find out more about us at https://www.neotalentconclusion.com

Role Overview

We are looking for a Junior Delivery Manager to join our teams in a challenging international environment focused on service excellence and operational resilience.

You will be responsible for ensuring the quality, continuity, and consistency of IT services by leading and governing Incident, Problem, Change, and Request Management processes across multiple products and stakeholders.

What you will do

• Lead and coordinate Incident, Problem, Change, and Request Management activities, ensuring adherence to established ITSM processes and best practices;
• Monitor service performance against agreed SLAs and drive corrective actions when service levels are at risk;
• Manage critical escalations from users, business entities, and senior management, ensuring effective resolution and stakeholder communication;
• Contribute to the definition, validation, and implementation of Target Operating Models for new products, applications, and platforms transitioning into BAU operations.

What you are like

• Experience in IT Service Management frameworks, particularly Incident, Problem, Change, and Request Management processes;
• Knowledge of ITIL best practices and service governance principles;
• Skilled in Service Level Management, KPI monitoring, operational reporting, and continuous improvement methodologies;
• Fluent in English and French.
• Work on challenging projects for big clients;
• Learn more about emerging technologies;
• Possibility of working remotely;
• Design your career plan;
• Access to continuous training and certifications;
• Evolve through our internal mobility program;