Junior IT Service Delivery Manager - Remote Growth Path

Neotalent Conclusion; Lisboa; Remoto; EUR 28.000 - 42.000; Tempo pieno

Descrizione del lavoro

Neotalent Conclusion is seeking a Junior Delivery Manager to join our international teams. You will ensure IT service quality, continuity, and consistency by leading Incident, Problem, Change, and Request Management across multiple products and stakeholders.

You will monitor performance, drive actions when SLAs are at risk, manage major escalations, and contribute to operating models for new products transitioning into BAU operations.

Competenze

• Experience in ITSM processes (Incident, Problem, Change, Request).
• Knowledge of ITIL best practices and service governance principles.
• Strong analytical skills and ability to produce operational reports.

Mansioni

• Lead and govern Incident, Problem, Change and Request Management activities across products and stakeholders.
• Monitor service performance against SLAs and drive corrective actions when needed.
• Manage escalations from users, business units and senior management with clear communication.
• Contribute to Target Operating Models for new products transitioning to BAU operations.

Conoscenze

IT Service Management

ITIL knowledge

SLA monitoring

Stakeholder communication

English & French fluency

Descrizione del lavoro

Neotalent Conclusion is seeking a Junior Delivery Manager to join our international teams. You will ensure IT service quality, continuity, and consistency by leading Incident, Problem, Change, and Request Management across multiple products and stakeholders.

You will monitor performance, drive actions when SLAs are at risk, manage major escalations, and contribute to operating models for new products transitioning into BAU operations.