ITIL Application Support Specialist

Decskill; Porto; Presencial; EUR 30 000 - 45 000; Tempo integral

Resumo da oferta

A prominent IT consulting company in Porto is looking for an ITIL Application Support professional. The role involves managing incidents, providing top quality support, and leading change management efforts. Candidates must possess ITIL certification, and knowledge of Data Flows and teamwork skills is essential. This position requires flexibility to work in shifts and on-call support, offering the opportunity to work in a dynamic and challenging environment.

Qualificações

• ITIL certification is mandatory.
• Knowledge of Data Flows systems.
• Financial Knowledge is an advantage.

Responsabilidades

• Manage incident and support operations.
• Handle change management and reporting.
• Communicate during crisis calls.

Conhecimentos

Problem Solving and critical thinking

Team work and collaboration

Ability to work independently and collaboratively

Proactive and flexible approach

Formação académica

ITIL Expert

Ferramentas

Data Flows (MQ, CFT, API)

Descrição da oferta de emprego

A prominent IT consulting company in Porto is looking for an ITIL Application Support professional. The role involves managing incidents, providing top quality support, and leading change management efforts. Candidates must possess ITIL certification, and knowledge of Data Flows and teamwork skills is essential. This position requires flexibility to work in shifts and on-call support, offering the opportunity to work in a dynamic and challenging environment.