Italian Speaking Netflix Support Agent – Greece Relocation

Mercier Consultancy MD; Portugal; Presencial; EUR 20 000 - 27 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Relocation package

Performance bonus

Training program

Health insurance

Career growth opportunities

Resumo da oferta

Mercier Consultancy Group is seeking an Italian-speaking Customer Service Agent to support Netflix users in Greece. You will manage chat, email and phone inquiries, assist with accounts and billing, and help resolve streaming connectivity issues.

The role offers a competitive monthly salary with two extra payments per year, a fully funded relocation package, and comprehensive training to advance your career in digital entertainment.

Qualificações

• Fluent Italian language required (speaking and writing).
• Strong English communication skills for corporate interactions.
• EU passport or valid Greece work permit is mandatory.

Responsabilidades

• Provide high-quality support to Netflix users via chat, email and telephone.
• Assist subscribers with account management, billing inquiries and streaming connectivity issues.
• Maintain deep knowledge of the platform's library and features to improve the customer experience.
• Troubleshoot technical issues regarding device compatibility and streaming performance.
• Adhere to quality standards and response-time metrics within the streaming environment.
• Collaborate with internal teams to elevate complex issues and ensure timely resolutions.
• Contribute to Netflix's brand reputation through professional and empathetic communication.

Descrição da oferta de emprego

Mercier Consultancy Group is seeking an Italian-speaking Customer Service Agent to support Netflix users in Greece. You will manage chat, email and phone inquiries, assist with accounts and billing, and help resolve streaming connectivity issues.

The role offers a competitive monthly salary with two extra payments per year, a fully funded relocation package, and comprehensive training to advance your career in digital entertainment.