Italian Technical Product Specialist | Digital Ads - Lisbon

Speakitjobs; Lisboa; Presencial; EUR 28 000 - 34 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Central location in Lisbon

Paid training

Career development

Health insurance after 6 months

Meal allowance

Relocation package

Accommodation provided

Resumo da oferta

Speakitjobs is seeking a Technical Support Digital Ads specialist to join our Lisbon team. This on-site role focuses on supporting client advertising products, resolving complex queries, and driving customer satisfaction.

You will receive training, work with cutting-edge technologies, and have opportunities for internal growth. Ideal candidates have Digital Marketing experience, paid campaign management background, and comfort working in a fast-paced contact centre environment.

Qualificações

• Fluent Italian language skills (C1) required.
• Degree in Marketing or related field.
• Experience in Digital Marketing and paid campaigns.
• Experience in a Contact Centre / Advertising Tech company.
• Ability to work in a team and independently.
• Familiar with social media products and digital advertising.

Responsabilidades

• Proactively seek initiatives to improve service and user experience.
• Troubleshoot and support client advertising products across email and chat channels.
• Collaborate with Product Ops & Eng groups to resolve technical queries.
• Drive customer satisfaction and maintain SLA adherence across channels.
• Educate advertisers on product features and common issues.

Conhecimentos

Italian (C1)

Digital marketing

Team player

Social media usage

Formação académica

Marketing degree or related

Ferramentas

Advertising platforms

Descrição da oferta de emprego

If you’re looking to grow and be inspired, as a Technical Support Digital Ads in Lisbon, Portugal (On-Site) you will make use of your skills, supporting our client's different areas of social media. And be an active part in ensuring client guidelines, promoting, and actively participating in the service improvements provided to all users.

You will receive all the training needed, cutting-edge technologies, and the continuing support you’ll need to succeed. About 80% of the managers and leaders have been promoted from within! That’s why our client offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

Responsibilities

As a Technical Support Digital Ads, you will:

• From the beginning, you will take an active role in continuously seeking for initiatives to enhance service and improve the overall user experience.
• Handle and resolve end to end product troubleshooting and customer support for our client advertising products, on case volumes across email and chat channels
• Own and drive query resolution through collaboration within house Product Operations & Eng groups to resolve all types of generic, technical or product queries
• Drive overall Customer Satisfaction metrics ensuring service quality through case journey, providing regular updates across touch points
• Drive adherence to service levels across channels and achieve Best in Class productivity, impact resolution times for end customer
• Partner with inhouse technical specialists to educate advertisers on product features and common issue types

Requirements

• Are fluent, verbal and written in Italian (C1)
• Have a degree in Marketing or related field
• Have experience in Digital Marketing
• Have experience on paid campaign management (mandatory)
• Have experience in a Contact Centre, Service program for any Advertising Tech company
• Have the ability to work as a team member, as well as independently
• Are fluent with any social media products usage and basic understanding of digital advertising

Benefits

On offer

In this role, we offer benefits that help you support your unique lifestyle:

• Competitive salary (base and additional bonuses)
• Central location in Lisbon, Portugal
• Full paid training on the company and the project you'll be working on
• Career development programs, specialized courses, and language classes
• Free private health insurance after 6 months.
• Meal allowance
• Relocation package: Refund of the initial flight ticket / transport to Lisbon.
• Accommodation provided by the company.