English Technical Product Specialist | Digital Ads - Lisbon

Speak It; Lisboa; Presencial; EUR 26 000 - 38 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Central location in Lisbon

Full paid training

Career development programs

Language classes

Private health insurance after 6 meses

Meal allowance

Accommodation provided

Resumo da oferta

Speak It is seeking an English Technical Product Specialist for Digital Ads in Lisbon (On-Site). You will support client ads across social platforms, resolve technical inquiries, and contribute to product improvements with a focus on user experience.

The role offers comprehensive training, growth opportunities, and a central Lisbon location. Ideal candidates have digital marketing experience, paid campaign management, and strong teamwork skills to thrive in a fast-paced environment.

Qualificações

• Must have experience in Digital Marketing.
• Experience managing paid campaigns is mandatory.
• Experience in a Contact Centre or Advertising Tech service is a plus.

Responsabilidades

• Actively seek initiatives to enhance service and improve user experience.
• Handle end-to-end product troubleshooting and customer support for advertising products.
• Collaborate with internal groups to resolve technical or product queries.
• Drive customer satisfaction through updates and effective case management.
• Ensure service levels across channels and productive resolution times.
• Educate advertisers on product features and common issue types.

Conhecimentos

English fluency

Digital Marketing

Paid campaign management

Teamwork

Independent work

Social media platforms familiarity

Formação académica

Degree in Marketing or related field

Descrição da oferta de emprego

English Technical Product Specialist | Digital Ads - Lisbon

Empresa : Speak It Tipo de Emprego : Periodo Integral Lisbon, Portugal

Descrição do Emprego - English Technical Product Specialist | Digital Ads - Lisbon

Description

If you’re looking to grow and be inspired, as a Technical Support Digital Ads in Lisbon, Portugal (On-Site) you will make use of your skills, supporting our client's different areas of social media. And be an active part in ensuring client guidelines, promoting, and actively participating in the service improvements provided to all users.

You will receive all the training needed, cutting-edge technologies, and the continuing support you’ll need to succeed. About 80% of the managers and leaders have been promoted from within! That’s why our client offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

Responsibilities

As a Technical Support Digital Ads, you will:

• From the beginning, you will take an active role in continuously seeking for initiatives to enhance service and improve the overall user experience.
• Handle and resolve end to end product troubleshooting and customer support for our client advertising products, on case volumes across email and chat channels
• Own and drive query resolution through collaboration within house Product Operations & Eng groups to resolve all types of generic, technical or product queries
• Drive overall Customer Satisfaction metrics ensuring service quality through case journey, providing regular updates across touch points
• Drive adherence to service levels across channels and achieve Best in Class productivity, impact resolution times for end customer
• Partner with inhouse technical specialists to educate advertisers on product features and common issue types

Requirements

• Are fluent, verbal and written in English (C1)
• Have a degree in Marketing or related field
• Have experience in Digital Marketing
• Have experience on paid campaign management (mandatory)
• Have experience in a Contact Centre, Service program for any Advertising Tech company
• Have the ability to work as a team member, as well as independently
• Are fluent with any social media products usage and basic understanding of digital advertising

Benefits

On offer:

In this role, we offer benefits that help you support your unique lifestyle:

• Competitive salary (base and additional bonuses)
• Only applicants currently living in the Lisbon area will be considered
• Central location in Lisbon, Portugal
• Full paid training on the company and the project you'll be working on
• Career development programs, specialized courses, and language classes
• Free private health insurance after 6 months.
• Meal allowance
• Accommodation provided by the company.