Italian Speaking Customer Advisor

Ignite; Lisboa; Presencial; EUR 12 000 - 14 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Career Development

Paid Onboarding

Office Culture

Private health insurance

Lisbon lifestyle

Housing included

Flight reimbursement

Airport pickup

Resumo da oferta

Ignite in Lisbon is hiring Italian-speaking customer support associates to join our international team. You will be the primary contact for Italian users across phone, chat, and email, delivering quick, effective help.

The role requires fluent Italian (C1/C2) and English (B2), willingness to work a 24/7 rotating schedule, and daily on-site presence in Lisbon. Competitive salary options and relocation support available.

Qualificações

• Italian fluency at high level (written and spoken).
• English at least B2 for training and tools.
• Willingness to work a 24/7 rotating schedule with variable shifts.
• Daily on-site attendance at Lisbon office.
• EU citizenship or legal right to work in Portugal.
• Strong interpersonal communication and composure under pressure.

Responsabilidades

• Handle inbound inquiries from Italian speakers via phone, email, and chat with a professional demeanor.
• Diagnose customer issues and deliver clear, tailored resolutions quickly.
• Record all interactions and updates in the CRM system accurately.
• Aim for KPIs like CSAT, First Contact Resolution (FCR), and handling time.
• Attend regular training to stay updated on product features, procedures, and policies.

Conhecimentos

Italian Fluency

English B2

Shift Flexibility

Lisbon On-site

EU Work Status

Communication Skills

Descrição da oferta de emprego

Workplace Setup: Fully in-office based in Lisbon, Portugal

Availability: Immediate start preferred

Operating Schedule: 24/7 continuous rotational shifts (5-day work week, 8 hours daily)

Role Overview

Eager to build a rewarding professional path in Lisbon? We are recruiting customer-centric, fluent Italian-speaking associates to join our international team in Portugal. As the primary point of contact for Italian users, you will handle inquiries across phone, live chat, and email to deliver quick, effective support. This is a great match for natural problem-solvers who enjoy a dynamic, team-oriented workspace.

Primary Duties

• Client Communication: Address inbound customer inquiries from Italian speakers via phone, email, and chat with a helpful, professional demeanor.
• Troubleshooting: Assess customer needs, diagnose core issues, and deliver clear, tailored resolutions promptly.
• Record Keeping: Accurately log all customer interactions, ticket updates, and resolution statuses within internal CRM systems.
• Performance Metrics: Hit operational key performance indicators, including CSAT scores, First Contact Resolution (FCR), and handling duration.
• Ongoing Upskilling: Attend regular training updates to remain current on evolving product features, operational procedures, and company policies.

Candidate Requirements

• Italian Fluency: Fluent or advanced command (C1/C2 level) in written and spoken Italian.
• English Skills: Minimum B2 (upper-intermediate) level for company training, internal messaging, and system tools.
• Shift Flexibility: Willingness to work a 24/7 rotational schedule covering variable shifts and days.
• Work Location: Daily on-site attendance at our Lisbon office.
• Legal Status: EU citizenship, an EU passport, or legal right to work in Portugal.
• Key Competencies: Excellent interpersonal communication, active listening, poise under pressure, and a proactive mindset.

Compensation Packages

Applicants can select from two tailored salary packages:

• Option 1: Standard Salary Package (For Local Candidates)
  • Base Pay: €1,262.33 gross monthly (paid across 12 months).
  • Best For: Candidates currently living in Lisbon or managing their accommodation independently.
• Option 2: Relocation Assistance Package (For Relocating Candidates)
  • Base Pay: €1,059.00 gross monthly (paid across 12 months).
  • Housing Included: Private room in a shared corporate apartment with all standard utilities (water, gas, electricity, internet) fully covered.
  • Travel Perks: Reimbursement for your initial inbound flight to Lisbon post-probation, plus organized airport pickup upon arrival.

Benefits & Perks

• Career Development: Accessible internal growth paths into Quality Assurance, Corporate Training, or Management roles.
• Paid Onboarding: Thorough, fully compensated initial training program.
• Office Culture: International, vibrant team environment with sponsored sports activities, team events, and social gatherings.
• Health Benefits: Private medical coverage after 6 months of employment, alongside wellness resources.
• Lifestyle: Experience living in Lisbon with its warm weather, coastal access, rich history, and vibrant lifestyle.