Italian-Speaking Customer Success for Music Streaming (Porto)

Cross Border Talents; Porto; Presencial; EUR 20.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Attractive salary

Private health insurance

Meal allowance

Monthly bonus

Professional advancement opportunities

Extensive training programs

Descripción de la vacante

A leading recruitment agency is seeking an Italian-Speaking Customer Success Representative in Porto. The ideal candidate will provide exceptional support for a globally recognized music streaming platform, requiring native-level Italian and strong English skills. This full-time role offers paid training, attractive benefits including health insurance, and opportunities for professional advancement within a collaborative team environment.

Formación

• Native level Italian and B2 English required.
• Experience in customer service or support roles.
• Ability to work independently and in a team.

Responsabilidades

• Offer first-level support to advertisers via Voice, Email, and Chat.
• Manage customer queries swiftly for a positive client experience.
• Identify and mitigate fraudulent activity.

Conocimientos

Excellent written and verbal communication skills in Italian

Strong problem-solving abilities

Adaptability

Interest in advertising and marketing

Educación

EU member state passport or valid Portuguese Residence Permit

Herramientas

Salesforce case management

Descripción del empleo

A leading recruitment agency is seeking an Italian-Speaking Customer Success Representative in Porto. The ideal candidate will provide exceptional support for a globally recognized music streaming platform, requiring native-level Italian and strong English skills. This full-time role offers paid training, attractive benefits including health insurance, and opportunities for professional advancement within a collaborative team environment.