Italian Customer Service Specialist for Music Streaming Platform

Cross Border Talents; Porto; On-site; EUR 20,000 - 28,000; Full time

Benefits offered by this job

Attractive salary

Private health insurance

Meal allowance

Monthly bonus

Professional advancement opportunities

Extensive training programs

Job summary

A leading recruitment agency is seeking an Italian-Speaking Customer Success Representative in Porto. The ideal candidate will provide exceptional support for a globally recognized music streaming platform, requiring native-level Italian and strong English skills. This full-time role offers paid training, attractive benefits including health insurance, and opportunities for professional advancement within a collaborative team environment.

Qualifications

• Native level Italian and B2 English required.
• Experience in customer service or support roles.
• Ability to work independently and in a team.

Responsibilities

• Offer first-level support to advertisers via Voice, Email, and Chat.
• Manage customer queries swiftly for a positive client experience.
• Identify and mitigate fraudulent activity.
• Identify potential sales opportunities and either pass them to the sales team or assist directly.
• Share detailed product knowledge with advertisers.
• Log issues and escalate technical queries to internal support teams.
• Handle ad hoc support tasks as needed.
• Set up invoicing for eligible advertisers and process necessary documentation.
• Detect and mitigate fraudulent activity.
• Assist with billing inquiries and process refunds as needed.

Skills

Excellent written and verbal communication skills in Italian

Strong problem-solving abilities

Adaptability

Interest in advertising and marketing

Education

EU member state passport or valid Portuguese Residence Permit

Tools

Salesforce case management

Job description

Overview

Italian Customer Service Specialist for Music Streaming Platform

About the job

On behalf of our client, we are seeking a dedicated Italian-Speaking Customer Success Representative with at least 1 year of experience in a similar role. You will work for a project related to a globally recognizable Swedish music streaming platform. The ideal candidate will have strong communication skills, a keen eye for detail, and the ability to provide exceptional customer support.

Responsibilities

• Offer first-level support to advertisers using our ad platform through Voice, Email, and Chat.
• Manage and resolve customer queries promptly, ensuring a positive client experience.
• Utilize critical thinking to create tailored responses and use templates when appropriate.
• Identify potential sales opportunities and either pass them to the sales team or assist directly.
• Share detailed product knowledge with advertisers.
• Log issues and escalate technical queries to internal support teams.
• Handle ad hoc support tasks as needed.
• Set up invoicing for eligible advertisers and process necessary documentation.
• Detect and mitigate fraudulent activity.
• Assist with billing inquiries and process refunds as needed.

Requirements

• Excellent written and verbal communication skills in Italian (native level) and English (B2 or higher).
• EU member state passport or a valid Portuguese Residence Permit (a must)
• Experience with Salesforce case management is a plus.
• Strong problem-solving abilities and adaptability.
• Interest in advertising and marketing.
• Ability to work both independently and as part of a team.

Working Hours

40 hours per week, Monday to Friday, 09:00 am to 6:00 pm, with a rotational shift pattern and a lunch break. Onsite at the client's office in Porto.

Location and relocation

This opportunity is also open to the candidates located abroad. Relocation and housing help will be provided to those moving from distances over 100 km away from Porto.

On offer

• Initial paid training period to prepare you for your job
• Attractive salary and benefits (including private health insurance and meal allowance)
• Monthly bonus
• Potential for professional advancement and personal development
• Collaborative and inclusive team culture
• Extensive training and continuous education programs