Italian-Speaking Customer Service Specialist – Global Insurance

CBT; Lisboa; Presencial; EUR 11 000 - 12 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Onboarding and professional dev

Resumo da oferta

CBT in Lisbon is seeking a fluent Italian-speaking customer service representative to serve as the primary liaison for Italian policyholders and registered brokers, delivering top-tier consultation and accurate administrative support.

You will handle inquiries by phone and email, explain policies, coverages, and claims, and assist brokers with validations, with records stored in the CRM in compliance with data privacy standards.

Qualificações

• Fluent in Italian (C1/C2) and English (working proficiency).
• Experience in customer service or front-office roles, preferably in insurance.
• Strong phone etiquette and structured email communication.

Responsabilidades

• Act as the dedicated point of contact for Italian-speaking customers via telephone and email.
• Provide explanations regarding policies, coverage, claims, and cancellations.
• Support insurance brokers with policy validations and amendments.
• Handle sensitive inquiries with professionalism and prompt resolution.
• Maintain comprehensive CRM records in compliance with data privacy and quality benchmarks.

Conhecimentos

Italian (C1/C2)

English (working)

Customer service

CRM usage

Ferramentas

CRM

Descrição da oferta de emprego

Start Date: October 8th

Work Schedule: Monday to Friday | Rotational shifts (07:30 – 20:00) | Weekends Off

About the Opportunity

We are seeking a customer-centric, fluent Italian speaker to join a leading global insurance organization. In this role, you will serve as the primary liaison for Italian-speaking policyholders and registered insurance brokers, delivering top-tier consultation, support, and administrative accuracy.

Core Responsibilities

• Act as the dedicated point of contact for Italian-speaking customers via telephone and email.
• Provide accurate explanations regarding insurance policies, coverage scopes, claims, and cancellations.
• Support insurance brokers with administrative inquiries, policy validations, and amendments.
• Handle sensitive customer inquiries with tact, professionalism, and prompt resolution.
• Maintain comprehensive records in internal CRM databases in compliance with data privacy and quality benchmarks.

Compensation & Benefits

• Monthly Base: €1,000 gross
• Monthly Performance Incentive: Up to €100
• Daily Meal Allowance: €7.63 net per worked day
• Fixed Schedule: Monday–Friday routine with standard weekend rest
• Comprehensive onboarding and continuous professional development within a multinational enterprise.

Candidate Profile

• Fluency: Italian (C1/C2 level) and English (working proficiency).
• Background: Proven experience in customer service, helpdesk, or front-office roles (insurance sector experience highly regarded).
• Communication: Exceptional phone etiquette and structured email correspondence.
• Competencies: Strong problem-solving mindset, emotional intelligence, and multitasking ability in a structured environment.