Italian-Speaking Insurance Support Specialist

CBTalents.org; Lisboa; Presencial; EUR 10 000 - 12 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal allowance

Performance bonus

Resumo da oferta

CBTalents.org is partnering with a leading global insurance organization to hire an Italian-speaking Customer Service Representative in Lisbon. You will be the primary contact for Italian-speaking customers and insurance partners, handling calls and emails to provide product information and resolve policy questions.

The role requires fluent Italian (C1–C2) and good English, with a 1000 EUR monthly salary, up to 100 EUR performance bonus and a 7.63 EUR net meal allowance per working day.

Qualificações

• Fluent Italian (C1–C2)
• Good working proficiency in English
• Experience in customer service, preferably in insurance
• Confident communicating by phone and email
• Friendly, professional, and customer-oriented
• Comfortable handling sensitive or complex customer situations
• Calm and solution-oriented under pressure
• Detail-oriented and organized
• Strong communicator with good problem-solving skills

Responsabilidades

• Handling inbound and outbound calls from Italian-speaking customers
• Responding to customer inquiries via email
• Providing clear information about insurance products and coverage
• Assisting with policy-related questions and cancellations
• Supporting insurance brokers with their inquiries
• Delivering friendly, professional, and solution-focused customer service
• Accurately handling customer information and requests
• Meeting quality and performance standards

Conhecimentos

Italian language

Customer service

Phone & email support

Problem solving

Communication skills

Detail oriented

Descrição da oferta de emprego

CBTalents.org is partnering with a leading global insurance organization to hire an Italian-speaking Customer Service Representative in Lisbon. You will be the primary contact for Italian-speaking customers and insurance partners, handling calls and emails to provide product information and resolve policy questions.

The role requires fluent Italian (C1–C2) and good English, with a 1000 EUR monthly salary, up to 100 EUR performance bonus and a 7.63 EUR net meal allowance per working day.