Italian-Speaking Customer Service Representative

CBT; Lisboa; Presencial; EUR 15 000 - 16 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Accommodation provided

Meal allowance

14-month salary

Performance bonus

On-site work

Resumo da oferta

CBT in Lisbon, Portugal invites an Italian-speaking Customer Service Representative to join an international insurance team on-site. You will support customers and brokers, using Italian daily and delivering accurate policy information in a fast-paced environment.

The role offers a 6-month fixed-term contract with accommodation for 12 months, a 14-month base salary and a €100 monthly bonus, plus a daily meal allowance. Working hours are Monday–Friday, with rotational shifts.

Qualificações

• Italian is at C2/native level.
• English at B2 level.
• Excellent verbal and written communication in multiple languages.
• Previous customer service experience required.
• Strong problem-solving and decision-making skills.
• Empathy, patience and customer-oriented mindset.
• Good organizational and time-management skills.
• Comfortable working with computers and different software systems.
• Proactive, positive and solution-oriented attitude.
• High level of professionalism and integrity.

Responsabilidades

• Handle inbound and outbound customer communications via phone and email.
• Respond to customer questions clearly, professionally and empathetically.
• Provide information about insurance products, policies and coverage.
• Assist customers with policy-related requests, including cancellations.
• Support insurance brokers by handling and directing their inquiries.
• Provide accurate and up-to-date information to customers.
• Use internal systems to access, update, and manage customer information.
• Identify customer needs and provide appropriate solutions.
• Maintain a positive, professional and helpful approach at all times.

Conhecimentos

Italian C2

English B2

Customer service

Communication

Problem solving

Empathy

Time management

Tech-savvy

Ferramentas

CRM software

Descrição da oferta de emprego

Lisbon, Portugal | On-site | Start Date: 8/10

Build Your Career with a Global Insurance Leader

Are you a fluent Italian speaker with a passion for customer service and helping people find the right solutions?

Join a world-leading insurance company in Lisbon and become an important point of contact for customers and insurance brokers. This is a great opportunity to build international experience, strengthen your professional skills, and develop your career within a stable and respected global organization.

Why Join This Opportunity?

• Work for a global insurance leader with an international environment
• Use your Italian every day in a customer-focused role
• Live and work in Lisbon, one of Europe's most vibrant and attractive cities
• Monday–Friday schedule — enjoy your weekends off
• Rotational shifts between 07:30 and 20:00
• €1,000 gross/month paid over 14 months
• €100 monthly performance bonus paid over 12 months
• €7.63 meal allowance per working day
• Accommodation provided: apartment room for 12 months
• Gain valuable experience with a major international company and access future career opportunities

Your Role

As an Italian-speaking Customer Service Representative, you will be responsible for providing professional and efficient support to customers and insurance brokers.

Your main responsibilities:

• Handle inbound and outbound customer communications via phone and email
• Respond to customer questions clearly, professionally, and empathetically
• Provide information about insurance products, policies, and coverage
• Assist customers with policy-related requests, including cancellations
• Support insurance brokers by handling and directing their inquiries
• Provide accurate and up-to-date information to customers
• Use internal systems to access, update, and manage customer information
• Identify customer needs and provide appropriate solutions
• Maintain a positive, professional, and helpful approach, including during challenging interactions

What We're Looking For

Essential requirements

• Italian: C2 / native-level proficiency
• English: B2 level
• Excellent verbal and written communication skills
• Previous customer service experience
• Strong problem-solving and decision-making skills
• Empathy, patience, and a customer-oriented mindset
• Good organizational and time-management skills
• Comfortable working with computers and different software systems
• Proactive, positive, and solution-oriented attitude
• High level of professionalism and integrity

Nice to have

• Previous experience in the insurance industry
• Experience working with insurance policies, brokers, or financial services

Salary & Benefits

• Benefit
• Details
• Base Salary
• €1,000 gross/month × 14 months
• Performance Bonus
• €100/month × 12 months
• Meal Allowance
• €7.63 per working day
• Contract
• 6-month fixed-term contract (CDD)
• Accommodation
• Apartment room for 12 months
• Working Days
• Monday–Friday
• Working Hours
• Rotational shifts between 07:30–20:00
• Location
• Lisbon, Portugal
• Work Model
• On-site

Relocation Support

Moving to Portugal becomes much easier with accommodation included.

You will receive:

• An apartment room for 12 months

This gives you a stable base while you settle into Lisbon and start your new international career.

Why Lisbon?

Lisbon combines career opportunities, international culture, great weather, and an excellent lifestyle.

Enjoy your time outside work exploring historic neighborhoods, beautiful viewpoints, local restaurants, beaches, and everything Portugal has to offer — while benefiting from a Monday-to-Friday schedule with weekends off.

Ready for Your Next Career Move?

If you speak Italian at C2/native level, have strong English skills, and want to build your career with a leading international insurance company in Lisbon, this could be the opportunity you've been waiting for.