Italian-Speaking Customer Service Specialist - Banking

Recruitment Direct; Lisboa; Presencial; EUR 12.000 - 16.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Accommodation included

Signing bonus €1000

Loyalty bonus after 6 months

Descripción de la vacante

Recruitment Direct in Lisbon, Portugal, seeks an Italian-Speaking Customer Service Specialist to support Italian-speaking customers in banking services. You will be the first point of contact, providing professional assistance via phone, email and chat, while ensuring high-quality customer experiences.

Ideal candidates are fluent in Italian with strong English, have 1+ year in banking/financial sectors, and excel in clear communication and empathy within a fast-paced environment.

Formación

• Fluent in Italian with good English communication skills.
• Minimum 1 year in bank/financial/insurance sector; 8 months negotiable to start.
• Excellent verbal and written communication; customer-focused and empathetic.

Responsabilidades

• Handle inquiries via phone, email and live chat.
• Strive for first-contact resolution and effective issue-solving.
• Own cases from start to finish; support fraud investigations, disputes and complaints.

Conocimientos

Italian

English communication

Customer service

Empathy

Teamwork

Herramientas

Slack

Google Workspace

Descripción del empleo

Italian-Speaking Customer Service Specialist

Lisbon, Portugal

Salary & Accommodation

Option 1 – Accommodation Included

€1,059 gross per month

Free company accommodation

Private bedroom in a shared company apartment

Option 2 – Higher Salary

€1,391 gross per month

No accommodation included

Language: Italian + English

Industry: Banking / Customer Experience

Looking for an exciting opportunity abroad?

Join a leading international organisation in Lisbon and become part of a dynamic customer operations team supporting Italian-speaking customers.

As an Italian-Speaking Customer Service Specialist, you will be the first point of contact for customers, providing professional and empathetic support through phone, email, and chat. You will help customers resolve a wide range of banking-related queries while ensuring an excellent customer experience.

What You'll Do

• Handle customer enquiries via phone, email, and live chat
• Resolve customer issues efficiently, aiming for first-contact resolution
• Take ownership of customer cases from start to finish
• Handle complex enquiries while providing fair and appropriate solutions
• Support fraud investigations, disputes, chargebacks, and complaints
• Identify and appropriately support vulnerable customers
• Follow established processes, policies, and risk procedures
• Build trust and maintain strong customer relationships
• Work collaboratively with colleagues and share knowledge
• Support and coach team members when required
• Adapt quickly to changing customer and business needs
• Learn and use new systems, tools, and processes effectively

What We're Looking For

We're looking for someone who:

• Is fluent in Italian and has good English communication skills
• *Minimum 1 year experience in bank, financial or Insurance industry, (8 months negotiable) to start on 29/10/2026. Client has a signing bonus (SB) of €1000 upon contract signature plus a loyalty bonus (LB) of €500 after six months
• Has excellent verbal and written communication skills
• Demonstrates empathy, patience, and a customer-focused approach
• Is confident handling difficult or complex customer situations
• Can make sound decisions while following policies and procedures
• Is resilient, independent, and comfortable working in a fast‑paced environment
• Has strong attention to detail and a risk-aware mindset
• Works well as part of a multicultural team
• Is adaptable and willing to learn new systems and processes
• Has experience with Slack, Google Workspace (G Suite), or similar tools

Salary & Accommodation

Option 1 – Accommodation Included

€1,059 gross per month

Free company accommodation

Private bedroom in a shared company apartment

Option 2 – Higher Salary

€1,391 gross per month

No accommodation included

Is fluent in Italian and has good English communication skills

Has excellent verbal and written communication skills