Italian-Speaking Customer Service Specialist

Europe Language Jobs; Lisboa; On-site; EUR 12,000 - 16,000; Full time

Job summary

Europe Language Jobs in Lisbon, Portugal is seeking an Italian-Speaking Customer Service Specialist to join a dynamic multinational team supporting Italian-speaking customers in banking and related services.

You will act as the first point of contact, delivering professional and empathetic support via phone, email, and chat, handling a range of banking queries while ensuring an excellent customer experience.

Qualifications

• Fluent in Italian and good English communication skills preferred.
• Excellent verbal and written communication abilities.
• Demonstrates empathy, patience and a customer-focused approach.
• Resilient, independent and able to work in a fast-paced environment.
• Strong attention to detail with risk awareness.

Responsibilities

• Handle inquiries via phone, email, and live chat.
• Resolve issues with first-contact resolution where possible.
• Own customer cases from start to finish.
• Handle complex inquiries and provide fair solutions.
• Support fraud investigations, disputes, and complaints.
• Identify and support vulnerable customers.
• Follow established processes and risk procedures.
• Build trust and maintain customer relationships.
• Collaborate with colleagues and share knowledge.
• Coach team members when required.
• Adapt to changing customer and business needs.
• Learn and use new systems and tools effectively.

Skills

Fluent in Italian

Good English communication

Verbal communication

Written communication

Empathy

Customer-focused

Resilient

Attention to detail

Risk awareness

Multicultural teamwork

Adaptable

Slack

Google Workspace

Job description

Italian-Speaking Customer Service Specialist

Lisbon, Portugal

Salary & Accommodation

Option 1 - Accommodation Included

€1,059 gross per month

Free company accommodation

Private bedroom in a shared company apartment

Option 2 - Higher Salary

€1,391 gross per month

No accommodation included

Language: Italian + English

Industry: Banking / Customer Experience

Looking for an exciting opportunity abroad?

Join a leading international organisation in Lisbon and become part of a dynamic customer operations team supporting Italian-speaking customers.

As an Italian-Speaking Customer Service Specialist, you will be the first point of contact for customers, providing professional and empathetic support through phone, email, and chat. You will help customers resolve a wide range of banking-related queries while ensuring an excellent customer experience.

What You'll Do

• Handle customer enquiries via phone, email, and live chat
• Resolve customer issues efficiently, aiming for first-contact resolution
• Take ownership of customer cases from start to finish
• Handle complex enquiries while providing fair and appropriate solutions
• Support fraud investigations, disputes, chargebacks, and complaints
• Identify and appropriately support vulnerable customers
• Follow established processes, policies, and risk procedures
• Build trust and maintain strong customer relationships
• Work collaboratively with colleagues and share knowledge
• Support and coach team members when required
• Adapt quickly to changing customer and business needs
• Learn and use new systems, tools, and processes effectively

What We're Looking For

• We're looking for someone who:
• Is fluent in Italian and has good English communication skills
• Has excellent verbal and written communication skills
• Demonstrates empathy, patience, and a customer-focused approach
• Is confident handling difficult or complex customer situations
• Can make sound decisions while following policies and procedures
• Is resilient, independent, and comfortable working in a fast-paced environment
• Has strong attention to detail and a risk-aware mindset
• Works well as part of a multicultural team
• Is adaptable and willing to learn new systems and processes
• Has experience with Slack, Google Workspace (G Suite), or similar tools

Salary & Accommodation

• Option 1 - Accommodation Included
• €1,059 gross per month
• Free company accommodation
• Private bedroom in a shared company apartment
• Option 2 - Higher Salary
• €1,391 gross per month
• No accommodation included

• Is fluent in Italian and has good English communication skills
• Has excellent verbal and written communication skills