Italian Speaking Customer Advisor

Ignite; Sintra; Presencial; EUR 12 000 - 14 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Growth opportunities

Fully paid training

Inclusive environment

Health & Wellness

Location perks

Resumo da oferta

Ignite in Lisbon, Portugal seeks an Italian Customer Support Specialist to handle inquiries via chat, phone, and email. The role requires on-site presence, a 24/7 rotating schedule, and a proactive, customer-focused mindset in a dynamic team.

Two salary options are offered: Local Package with €1,262.33 gross monthly, or Relocation Package with €1,059.00 gross monthly including housing and flight reimbursement post-probation. Immediate availability preferred.

Qualificações

• Fluent in Italian with C1/C2 written and spoken proficiency.
• English proficiency at least B2 for systems and training.
• Willingness to work a 24/7 rotating schedule.
• Daily on-site presence in Lisbon, Portugal.
• EU/EEA citizenship or legal right to work in Portugal.

Responsabilidades

• Interact with Italian-speaking customers via chat, phone, and email.
• Diagnose issues and provide efficient, tailored resolutions.
• Record interactions and ticket statuses in the CRM system.
• Meet performance targets such as CSAT and First Contact Resolution.
• Engage in ongoing training on software updates and guidelines.

Conhecimentos

Italian C1/C2

English B2

Customer support

Communication skills

Ferramentas

CRM software

Descrição da oferta de emprego

Position: Italian Customer Support Specialist

Work Model: On-site (Lisbon, Portugal)

Start Date: Immediate availability preferred

Shift Pattern: 24/7 rotating schedule (40 hours/week, 8-hour daily shifts)

Position Summary

Ready to start your professional journey in Portugal? We are seeking client-focused Italian speakers to join our international team in Lisbon. Serving as the primary contact for Italian-speaking customers, you will handle inquiries across phone, email, and live chat. This position is ideal for proactive, detail-oriented individuals who thrive in dynamic, collaborative environments.

Key Responsibilities

• Customer Interaction: Manage incoming requests from Italian-speaking users via chat, phone, and email using an empathetic, professional tone.


• Issue Resolution: Diagnose user challenges, identify root causes, and provide customized, efficient solutions.


• System Documentation: Keep precise records of customer interactions, ticket statuses, and resolution notes inside the CRM system.


• KPI Achievement: Consistently meet performance targets such as CSAT, First Contact Resolution, and average handling speeds.


• Continuous Learning: Participate in regular training modules to keep up with software updates, company guidelines, and workflow adjustments.

Qualifications

• Language Skills: C1/C2-level fluency in written and spoken Italian; minimum B2-level English proficiency for systems, training, and team collaboration.


• Availability: Flexibility to work a 24/7 variable rotational schedule.


• Location: Daily on-site presence at our primary office in Lisbon.


• Work Authorization: EU/EEA citizenship, valid EU passport, or legal authorization to work in Portugal.


• Core Skills: Excellent communication abilities, active listening, stress tolerance, and a proactive mindset.

Compensation Options

Select between two distinct salary models depending on your circumstances:

• Option A: Local Package (For Local Residents)
  
  
  
  • Base Pay: €1,262.33 gross monthly (paid over 12 months).
  
  
  • Housing: Independent living arrangements.
  
  
  • Best For: Candidates already based in Lisbon or organizing their own housing.
  
  
  
  


• Option B: Relocation Package (For Candidates Moving to Lisbon)
  
  
  
  • Base Pay: €1,059.00 gross monthly (paid over 12 months).
  
  
  • Housing Included: Private bedroom in a shared company-managed flat with all utility bills fully covered.
  
  
  • Travel Perks: Flight reimbursement for your inbound ticket to Lisbon post-probation, plus organized airport pickup.
  
  
  
  

Perks & Benefits

• Growth Opportunities: Clear internal advancement tracks into QA, Corporate Training, or Supervisory positions.


• Fully Paid Training: In-depth initial training program to prepare you fully for the role.


• Inclusive Environment: Diverse, energetic atmosphere with company-sponsored team events, sports leagues, and social gatherings.


• Health & Wellness: Private healthcare insurance provided after 6 months, plus mental health support.


• Location Perks: Enjoy living in sunny, historic Lisbon with its coastal proximity and rich cultural scene.