Italian B2C Support Specialist — Lisbon

CBT; Lisboa; Presencial; EUR 11 718 - 13 970; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Up to 20 vacation days in the first year

Health insurance from day one

Shared company-provided accommodation option

Resumo da oferta

A major telecommunications company is seeking a B2C Operations Customer Expert I to support Italian-speaking customers in Lisbon. The role involves assisting with device issues, subscriptions, and billing inquiries while maintaining high customer service standards. Candidates should have fluency in Italian and strong communication skills. The company offers training and a competitive compensation package, including vacation days and optional company-provided accommodation.

Qualificações

• Previous experience in customer service preferred.

Responsabilidades

• Provide customer support in Italian through inbound calls.
• Assist with device issues, subscriptions, billing inquiries, and service-related questions.
• Offer empathetic, friendly, and effective customer service.
• Identify opportunities to promote relevant products and services.
• Maintain professionalism and ensure a positive customer experience.

Conhecimentos

Fluency in Italian (written and spoken)

Strong communication and interpersonal skills

Energetic, proactive, and sales-oriented mindset

Ability to work well in a fast-paced environment

Descrição da oferta de emprego

A major telecommunications company is seeking a B2C Operations Customer Expert I to support Italian-speaking customers in Lisbon. The role involves assisting with device issues, subscriptions, and billing inquiries while maintaining high customer service standards. Candidates should have fluency in Italian and strong communication skills. The company offers training and a competitive compensation package, including vacation days and optional company-provided accommodation.