Italian Speakers - Customer Support Expert - Lisbon Portugal

Velenosi&Meredith; Lisboa; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Structured training fully paid

Medical Insurance

Meal allowance

Apartment provided for rotating shifts

Relocation support provided for all项目

Job summary

Velenosi&Meredith is seeking a dedicated Customer Support Specialist in Lisbon, Portugal to join a vibrant international team. You will handle inquiries via phone, email and chat, acting as the main point of contact to ensure an excellent customer journey and positive experience for clients.

The role requires native or advanced Italian, strong English, outstanding communication, and a willingness to work rotating shifts. A valid EU work authorisation and relocation support are provided.

Qualifications

• Native or advanced Italian (C2/C1) and fluent English (B2+).
• Outstanding communication and relational skills.
• Customer-centered mindset and problem solver.
• Availability to work on rotating shifts.
• Valid right to work in the EU.

Responsibilities

• Provide customer support over phone, email and chat.
• Serve as main point of contact to ensure excellent customer experience and journey.
• Assist clients with questions, queries and information.

Skills

Italian language

English language

Communication skills

Customer-focused

Job description

About the Job:

Are you looking to move abroad and experience a new culture and a vibrant international environment for your next career move? Then keep reading

Your Role:

• You will be providing customer support over the phone, email and chat
• You will be the main point of contact for clients ensuring excellent and smooth customer experience and journey
• You will be assisting clients with questions, queries and information they might require

Requirements:

• Highly proficient in Italian both written and spoken at native or advanced level C2/C1 and fluency in English (B2 Level or above)
• Outstanding communication and relational skills
• Customer-centered mindset and problem solver
• Availability to work on rotating shifts
• Valid right to work in the EU (EU citizen, EU passport ect..)

Benefits:

• Structured training fully paid
• Medical Insurance
• Meal allowance
• Apartment provided for projects with rotating shifts
• Relocation support provided for all projects

Location:

Lisbon (Portugal)